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Desktop connects to internet, laptop doesn't

January 14, 2011 at 04:48:33
Specs: Windows XP, 1.6 GHz / 1014 MB

I am writing because I have a unique problem with my computer (windows XP) and was
wondering if someone can help me out. My technician is also baffled.

Over the Xmas holidays I was watching cricket live on the computer at home. This site
also opened a pop up which was showing many games. My daughter decided
to play one of the games and I believe a virus entered and wiped out my internet
connection. I got my technician to remove the virus but it was still hiding in the
partitioned drive D. So he must have used combofix to remove the virus as I see
the icon on my desktop.
But my laptop still refuses to connect to the internet. If I connect my desktop
it connects. He brought his own laptop and it refused to connect to his as well.
We tried everything he knew but without success.

The amazing thing is that in the office the laptop connects to the internet.
OK the service providers for home and office are different. But then at home
the desktop connects but the laptop doesn't!!!!!

See More: Desktop connects to internet, laptop doesnt

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#1
January 14, 2011 at 08:08:22

Well this is a brain teaser.

I am sitting here looking for what is common. (common factors)
1. Both laptops will connect except at home. 2nd laptop is techs.

So my first question would be is it wired or wireless?
If wired then have you tried a different cat5 cable?

If wireless are both desktop and laptop wireless?
If not then the problem lies in the wireless router.
Reset it and or make sure it is working.

At the moment I don't know of a Denial of Service that will allow a connection at work and a denial at home, even with different servers.

So I would start with router, signal and cable.


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#2
January 14, 2011 at 22:30:46

Thank you for taking time to read my problem.

Yes it is a brain teaser.

At home the service provider is different from the one at the office.

For the connection at home, I have been provided with a switch(radio) at home. The output cable from this I have connected it to the switch from which 1 cable is for my use and the second cable goes to a friend in the next block with whom I am sharing. He has no problem in connecting. My problem started after removing the virus.
The cable when connected to the desktop works fine. But when I remove it from the desktop and connect it to the laptop it does not connect. I took the cable from the office which I use and tried it as well but no luck.

Could it be the 'combofix' or is the virus still hiding somewhere? Then again why in the office it connects!!!!!!


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#3
January 14, 2011 at 22:31:15

Thank you for taking time to read my problem.

Yes it is a brain teaser.

At home the service provider is different from the one at the office.

For the connected at home, I have been provided with a switch(radio) at home. The output cable from this I have connected it to the switch from which 1 cable is for my use and the second cable goes to a friend in the next block with whom I am sharing. He has no problem in connecting. My problem started after removing the virus.
The cable when connected to the desktop works fine. But when I remove it from the desktop and connect it to the laptop it does not connect. I took the cable from the office which I use and tried it as well but no luck.


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Related Solutions

#4
May 17, 2011 at 18:35:15

You obviously have a problem with your wireless router or your internet modem. Reset both the wireless router and modem, and if you still have a problem connecting the reset your wireless adaptor on your computer, which your computer should have automatically done that anyways. If it is still not working after that, your wireless router is having issues and needs to be fixed or replaced.

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#5
May 18, 2011 at 08:17:52

In some instances, access to an Internet connection after running ComboFix is gone.

See if the following steps help:

Using your home computer (if this is where ComboFix was run), go to Start > Control Panel

Double-click on the Network Connections icon. (If your Control Panel is set to Category View, then double-click on Network and Internet Connections and then click on Network Connections at the bottom.)

You will now see a list of available network connections.
Locate the connection for your Wireless or LAN adapter and right-click on it.
Click on the Repair menu option.

Let the repair process perform its tasks and when it finishes, your Internet connection should be working again.

Alternatively, if your network icon also appears on the Windows TaskBar, repair it by right-clicking on the icon and selecting: Repair

At home, do you use a WPA or WEP security protocol?


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