Solved Default Gateway won't open router page

November 12, 2009 at 07:42:35
Specs: Windows Vista
Ok please bear with me.
Yesterday had severe lag issues so did a power cycle of router, when power came back up Xbox360 and one computer would not connect. Main computer did connect.

I have reset router several times.
IP address is set to automatic.
Running an IPCONFIG/all this is what i get:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\us>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : us-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cfu.net

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : cfu.net
Description . . . . . . . . . . . : ARRIS TOUCHSTONE DEVICE
Physical Address. . . . . . . . . : 00-15-CE-C3-5D-D4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::41f2:16cb:af70:ff2d%13(Preferred)
IPv4 Address. . . . . . . . . . . : 24.149.21.85(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, November 12, 2009 8:55:39 AM
Lease Expires . . . . . . . . . . : Thursday, November 12, 2009 8:56:15 PM
Default Gateway . . . . . . . . . : 24.149.21.254
DHCP Server . . . . . . . . . . . : 24.149.0.6
DNS Servers . . . . . . . . . . . : 24.149.0.7
24.149.0.6
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cfu.net
Description . . . . . . . . . . . : isatap.cfu.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:448:b7:e76a:eaaa(Preferr
ed)
Link-local IPv6 Address . . . . . : fe80::448:b7:e76a:eaaa%11(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . : cfu.net
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:1895:1555::1895:1555(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 24.149.0.7
24.149.0.6
NetBIOS over Tcpip. . . . . . . . : Disabled

When I go to the default gateway ip address, it is not loading, but it does ping. Network Magic shows no router connected but I am accessing the net through the router (Netgear)
I cannot update firmware because I cannot open the browser page.
The second computer on the network and the xbox both say this is a DNS issue. Second computer can get local connection only, but it cannot ping me. It can open a router page.
I tried a new router with same issue. ISP says this is router, not them.

I have done all kinds of power cycling, reboots, renew, flushes, release etc.
Why will the default gateway not connect to the router page?
Thanks in advance.


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✔ Best Answer
November 12, 2009 at 09:01:57
bowedoak1
There are only two circumstances that what you describe can occure. Neither has anything to do with your local pc, nic, malware or anything else.

You are miscabled. I am sure of this since you wrote "the computer that cannot access the internet, the router address is showing correctly and I can access the router's page "

The other circumstance is if the router is put into bridge mode [alot don't have this feature] so the router just passes thru the isp ip. If this was the case you would not have the 2nd pc with the correct ip.

Does your router have one wan port and 4 lan ports?
Exactly which model router are you using?



#1
November 12, 2009 at 08:28:46
It appears to me that you have miscabled to your router.

It looks like you have the cable from the modem into a LAN not the WAN port of the router which is why you are getting the ip address you are as well as why you can't access your router.

When you are cabled correctly and the netgear is giving you an ip it will be in the 192.168.x.x range.


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#2
November 12, 2009 at 08:32:14
The IP address you got is a public IP from China.
Routers do normally have IP addresses of 192.168.x.x.

Have you checked the connection of your computer to the router.
I don't no what netgear router you're using.
Assuming it's a router without buildin Modem, the connection looks like this:

Computer --> Netgear Router --> Modem --> Wall plug (ISP).

If this is correct at your side, your might have to reset the netgear to the factory default settings.
There is a little switch at the router, that must be pressed for 10 seconds.
After that, the router should reboot and have an ip address of 192.168.x.x.
Also the connected computer should get an ip address out of that range, but you might have to restart the computer for that.

After all of that, you should be able to connect to the router and set up the configuration.
You need to set the ISPs login data a.s.o.


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#3
November 12, 2009 at 08:46:18
according to this its a US ip
http://www.robtex.com/ip/24.149.0.7...

I wouldn't reset the router until you have corrected the cabling which should fix this situation.


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Related Solutions

#4
November 12, 2009 at 08:49:04
Thank you for the quick replies.
I have a netgear wgr614 v9. It is a stand along router.
I am connected to the WAN and even replaced the ethernet cable with another that I know works.
Ran malware scan, no issues there.
NIC card has good ping.
Did several hard resets of router, including holding for 10 sec while plugged in, holding for 30 seconds while plugging in, etc.
I keep getting the same default gateway address.
Did release/renew
winsock/tc reset.
Still the same.
My router seems to be working okay since I am connecting through it.
We have had this issue a few times in the past but it solved itself. Last time it happened ( week ago) I bought a new router and had the same issue so I went back to the old router thinking I would return new one since that did not solve the issue.
I had not returned the router yet so I used that one and the same configuration came up.

Any more suggestions?


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#5
November 12, 2009 at 08:53:55
simple test. disconnect the cord from the modem to the router. now reboot your pc and tell us what ip you get.

"I am connected to the WAN "

You do know that this is incorrect? Should be lan.


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#6
November 12, 2009 at 08:54:43
That Robtex site is showing up as being one used by my service provider. So it seems as if they set the default gateway? Why would they not leave this for the router ip address?
In addition, on the computer that cannot access the internet, the router address is showing correctly and I can access the router's page from there.

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#7
November 12, 2009 at 09:01:57
✔ Best Answer
bowedoak1
There are only two circumstances that what you describe can occure. Neither has anything to do with your local pc, nic, malware or anything else.

You are miscabled. I am sure of this since you wrote "the computer that cannot access the internet, the router address is showing correctly and I can access the router's page "

The other circumstance is if the router is put into bridge mode [alot don't have this feature] so the router just passes thru the isp ip. If this was the case you would not have the 2nd pc with the correct ip.

Does your router have one wan port and 4 lan ports?
Exactly which model router are you using?


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#8
November 12, 2009 at 09:02:06
@wanderer
Right, surly the ip belongs to US
My fault.

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#9
November 12, 2009 at 09:05:53
The router does not go to bridging mode after reset to factory defaults.

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#10
November 12, 2009 at 09:07:27
Ok disconnected the cable that runs from the modem to the router- which I would think would disable my internet service completely but it did not, I do have a usb cable from my computer to the cable modem. Should I remove this to force the connection to the router?


I have been working on this since 6pm last night so I am burnt, but I know what you mean about the WAN- there is an ethernet cable that goes from the modem to the router and it goes into a port that is seperated slightly from the 4 ports on the router, my cable modem has an ethernet cable that is connected to the "set apart" port. Then I have other ethernet cables that go from the other ports to the computers and xbox360 on the network.
So, after taking the ethernet cable connecting the modem to the router out, I rebooted and ran an ipconfig test:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\us>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : us-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cfu.net

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : cfu.net
Description . . . . . . . . . . . : ARRIS TOUCHSTONE DEVICE
Physical Address. . . . . . . . . : 00-15-CE-C3-5D-D4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::41f2:16cb:af70:ff2d%13(Preferred)
IPv4 Address. . . . . . . . . . . : 24.149.21.85(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, November 12, 2009 10:59:14 AM
Lease Expires . . . . . . . . . . : Thursday, November 12, 2009 10:59:14 PM
Default Gateway . . . . . . . . . : 24.149.21.254
DHCP Server . . . . . . . . . . . : 24.149.0.6
DNS Servers . . . . . . . . . . . : 24.149.0.7
24.149.0.6
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cfu.net
Description . . . . . . . . . . . : isatap.cfu.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . : cfu.net
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:1895:1555::1895:1555(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 24.149.0.7
24.149.0.6
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\us>


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#11
November 12, 2009 at 09:09:34
Yep, and her we go.

Don't connect via USB and network cable.
Only use the network cable and it should work.


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#12
November 12, 2009 at 09:22:12
Woot, yup that did it. Bizarre that the other computers and xbox would work at all with both of them set up that way. Thank You so much for your time! Now, I can go take a nap.

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#13
November 12, 2009 at 09:38:39
OK now I have a THIRD way this can happen. Double cabling. Which results in your pc getting the wan ip not the router

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