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DCHP Client broken?

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Name: djmels
Date: June 24, 2005 at 13:25:16 Pacific
OS: Windows XP Pro SP2
CPU/Ram: AMD A64 3000+ / 1024MB RA
Comment:

I've encountered the following problem: I cannot lease an IP Adress from any DHCP server. Tried with multiple network adapters and multiple DHCP servers - all of which haven't worked. I don't know what might have caused this problem to arise - I use an USB modem for connecting to the internet at home, and it's of a type that does the DHCPing itself. But when I try to connect to a router or in one attempt even through a USB ethernet adapter / ADSL modem combo (in effect a USB modem), it fails to lease an IP adress. Windows displays that nice "acquiring network address" (or whatever it's called in the English version of XP, I use Dutch) message. Ipconfig shows, as expected, that no IP had been assigned.
The strange thing: It has worked before on this Windows installation, so it's not at all hardware-related. But after some weeks, it didn't work all of a sudden. I'm about to get a new ADSL connection - one which I'll connect to through a router - back home, and I already know I won't be able to connect. I must've messed something up - does anybody have a clue what that could be?
BTW: It's got nothing to do with the network connection. The lights on both the adapter and router(s) show perfect 100mbps working connection. It hangs at DHCP leasing, so it's very, very probably that the Windows DHCP client is fried.
Thanks in advance, even just for reading my story ^-^.

NEW INFO: The DHCP Client Service is broken. It says the service is stopped, and upon trying to start it, gives an error message (translated!): Error 1068; Dependent service cannot be started... At least I got something now *twinkle in eyes*. I'm thinking of re-unpacking svchost.exe from the SP2 CAB or something. We'll see, perhaps microsoft.com has something to say about this problem.



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Response Number 1
Name: heropsycho2177
Date: June 24, 2005 at 14:33:29 Pacific
Reply:

The error should tell you which dependency it is.

Also, pull up the DHCP Client Properties, and there's a Dependencies tab. Look what your dependencies are for it. I've seen sometimes uninstalling Norton Antivirus doesn't remove the entry listing it as a dependency for DHCP, and therefore the system refuses to start DHCP because it thinks it needs Norton.

"President Bush is doing everything he can to lower gas prices, including...making the oil companies so rich that maybe they'll get sick of money."


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Response Number 2
Name: djmels
Date: June 25, 2005 at 08:00:01 Pacific
Reply:

*checks*
The error message didn't tell me what service caused the error. Checked the System Logs, and they tell me "The DHCP-Client Service couldn't be started because it's dependent of the NetBios over Tcpip-service, which can't be started due to the following error:
Can't start the service because it is disabled of because it doesn't have any enabled devices connected to it."
*checks that service*
*doesn't see that service in the list*
*does see a service called "TCP/IP NetBIOS Helper"*
This last service can't be started either - exact same error.
So my NetBios over TCP/IP is broken. I know you're not *supposed* to see that service - this laptop functions fine without it... I'm now going to deinstall and reinstall XPSP2 - that should replace and/or restore most core system files.
If it doesn't work - I Be Bahk.


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Response Number 3
Name: djmels
Date: June 25, 2005 at 15:20:59 Pacific
Reply:

Well, it didn't work (I mean reinstalling SP2). It's starting to seem as if a completely new install of windows XP is the only solution... Please help *desperate* :P


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Response Number 4
Name: heropsycho2177
Date: June 26, 2005 at 08:20:10 Pacific
Reply:

Your stuff is JACKED.

I would rebuild your entire TCP/IP stack first.

http://www.petri.co.il/reinstall_tcp_ip_on_windows_xp.htm


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Response Number 5
Name: Kimos
Date: June 30, 2005 at 13:49:57 Pacific
Reply:

I had this same problem and just fixed it. It was the old version of Norton wasn't totally removed and the DHCP Client refused to start without the Norton service. It's not hard to repair but a pain to figure out:

-Run 'regedit' and navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Dhcp
-Edit the entry 'DependOnService'
-Remove the line that contains 'SYMTDI' or whatever. It will likely be the last one.
-Reboot

This is on a Windows XP SP2 machine. Hope this helps!


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Response Number 6
Name: djmels
Date: July 1, 2005 at 04:37:22 Pacific
Reply:

Nope, this didn't solve my problem - Norton removed itself perfectly, apparently. As said, the error says it's the "NetBIOS over Tcpip" service that can't start. In the registry, I checked and saw that the "NetBT" service is dependent of the "TcpIp" service, which on its turn is dependent of "Ipsec", which has no dependencies as it's not a service but a driver, apparently. Can anybody tell me where the IPSEC drive is located? I could expand it fresh from the Windows XP CD, that might do me good.


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Response Number 7
Name: woodbot
Date: July 20, 2005 at 14:38:19 Pacific
Reply:

Hello there -

I tried everything after Norton Internet Security 2005 broke my adapter after an uninstall. In the end, this is what worked for me (windows XP only):

* Open up a DOS command shell and type the following 2 commands

netsh int ip reset C:\reset.log
netsh winsock reset

(These 2 commands reset TCP/IP and winsock.

* Right-Click on "My Computer" and choose properties. Click on Device Mgr Button. find all your network adapters, right-click on each, and choose "uninstall"

* Reboot

Doing these steps even slightly differently didn't seem to help! This did it though...good luck!


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Response Number 8
Name: woodbot
Date: July 20, 2005 at 19:47:40 Pacific
Reply:

More info -

I thought what I posted last time worked, but then the problem popped up AGAIN! I received this response from Symantec:

I understand from your message, after un-installing Norton Internet Security(NIS) 2005 you are encountering issues accessing ethernet connection.

Geoff, this issue will occur if Norton services are running at start up or due to conflicting registry entries. In order to resolve this issue please follow the steps provided below:

1. Click Start >Run.
2. In the dialog box, type msconfig and click Ok.
3. Click on the Startup tab.
4. Check for Symantec services,
5. If Symantec services are running, uncheck all Symantec items (i.e. the only items or components enabled should be the ones corresponding to "Norton" or "Symantec" values).
5. Click Ok.
6. Restart the computer.

And check for the issue, if the issue still persists download and run SymNRT tool for Norton Internet Security(NIS) 2005 AntiSpyware Edition.

Title: 'Removing your Norton program using SymNRT'
Document ID: 2005033108162039
> Web URL: http://service1.symantec.com/support/tsgeninfo.nsf/docid/2005033108162039?Open&src=con_ols_nam

You can reinstall the product on your system, by using the Installation Wizard. For instructions on how to install Norton Internet Security 2005 from the CD, please refer to the document provided in the link below:

Title: 'Installing Norton Internet Security or Norton Personal Firewall 2005 from the CD'
Document ID: 2004090714323036
> Web URL: http://service1.symantec.com/support/nip.nsf/docid/2004090714323036?Open&src=con_ols_nam

Note: Please be informed that if Norton Internet Security (NIS) 2005 came preinstalled with your computer, it should be available on one of the CDs that came with your computer. If you cannot locate the CD, then I recommend that you please contact your computer vendor to re-install NIS 2005.

If the issue still persists please reply back to us with some more information listed below,

1. Any other Symantec products installed?
2. Any other AntiVirus or other Firewall installed?

We look forward to hearing back from you and working towards resolving this issue.

Regards,

Mohan Naidu
Symantec Authorized Technical Support

After running msconfig, I discovered a Symantec service called "Symantec Network Drivers Service" that was still running. Removing that seems to be the final fix (I hope!)

thanks-

Geoff Woodcock
UB Computer


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