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Configure Canon Wireless printing for MacBook

January 25, 2010 at 14:45:30
Specs: XP/SP3, Celeron/512

I am helping my friend (89 years old!) install a Canon MX860 printer. He already has a wireless router which he uses with his Macbook. I have followed all of the instructions in the manual to a t from steps to install to troubleshooting network issues. I have tried different security settings in the router (WPA settings, different SSID, different network names, no security) - virtually all of the steps at that are printed in the manual to resolve network issues. I have 'googled' the issue and have not found any resolution that I haven't tried. I have read of some instances that the owner just returned the printer because he could not use it. I have tried turning off and then turning back on both devices. What I have not tried is looking for a firmware upgrade to the router. The canon site does not have any resolution that I have not tried. I have also check to see is MAC address filtering is on and it is not. I hope that I am in the right forum. Help. Any and all replies are greatly appreciated and respected.

Loretta
Oh yes, the router model is a Linksys WRT54G2 V.1


See More: Configure Canon Wireless printing for MacBook

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#1
January 25, 2010 at 14:49:55

You've done a great job of troubleshooting and have done just about everything under the sun....except tell us what the problem is.

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#2
January 25, 2010 at 14:53:37

So sorry, the problem is that the printer won't communicate with the router like it states in the installation using wireless setup.

Loretta


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#3
January 25, 2010 at 14:57:54

Is it showing up at all but just not communicating or do you not even see it?

Also how are you installing it IE. using the install disk?
Have you tried mapping a local TCP/IP port and use the printers TCP/IP address?


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#4
January 25, 2010 at 16:21:55

Thanks for the reply. In the little LCD display on the printer, it will state - after starting the wireless install process - connecting to the access point and after 2 minutes of trying to connect, it just states that it cannot connect to the access point. Then refer to the manual to learn how to correct the problem. That's not word for word but it is the gist.

Loretta


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#5
January 25, 2010 at 18:45:15

Basically, it just doesn't see the router. I would like to help him with this and he does depend on me for his tech toys troubles\purchase\setup\repair. Help.

Loretta


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#6
January 26, 2010 at 13:14:54

How far away is the printer from the router. Just for testing purposes, can you move the printer into the same room as the router to guarantee a good strong signal?

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#7
January 26, 2010 at 20:04:44

Thanks for the reply. The distance between the printer and
router is approximately 20 inches. Maybe too close?

Loretta


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#8
January 27, 2010 at 08:39:58

Actually it could be. Try moving them about 6 feet apart.

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#9
January 27, 2010 at 09:55:11

Thanks for the reply. It seems when the orthodox doesn't work, try the unorthodox......right? Maybe?.

Loretta


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#10
January 27, 2010 at 11:57:21

I've had issues with my laptop networking not working right when it was too close to the Router's antenna. Probably from an overloaded signal.

Another thing to look for is what wireless protocol is the printer using, IE. 802.11b, 802.11g, or the latest 802.11n. Make sure your router supports it. The most common protocol right now is 802.11g. Check if both the router and printer are using that one.


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#11
January 27, 2010 at 17:03:07

Thanks for the reply. You make a good point. I go see him
tomorrow and we will check it out. I will definitely come back
here tomorrow with results. Thanks again.

Loretta


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#12
January 29, 2010 at 20:07:44

Okay, we moved the printer from a distance of 4 feet to about 8 feet....with the same results! I also reset the router so that there is no security enable at all. Same results. I am at a loss until I hear from Canon. Any suggestions other than what I have tried are greatly welcomed. Help.

Loretta


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#13
February 1, 2010 at 07:59:12

Make sure you are using the same protocol on both devices such as 802.11g

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