Computer can connect, but can't browse

Toshiba / Satellite a305
November 30, 2009 at 08:25:50
Specs: Microsoft Windows Vista Home Premium, 1.995 GHz / 4093 MB
I don't know what happened. Over the Thanksgiving break I simply was unable to browse the internet, but I could still chat with my friends on Steam and MSN messenger. I can even download games in Steam. I tried a system restore, but that didn't work. I tried the winsock trick, but that also didn't work. My sister tried to help and found she could ping websites through the command prompt.

I am currently in Safe Mode Networking, and this is connecting just fine. I did some scans and found and got rid of some minor malware, but that didn't fix anything.

Before the problem occurred I installed a system update and Spore. I was surfing the web and suddenly it started acting slow and then finally no browsing for me. Oddly enough, I can still get to my school's email at mail.bgsu.edu and access my account.


See More: Computer can connect, but cant browse

Report •


#1
November 30, 2009 at 09:09:08
have you reviewed your firewall settings?

post the results of an ipconfig /all for review


Report •

#2
November 30, 2009 at 09:13:57
having the exact same problem, tried winsockfix no work, malewarebytes detected a fakealert malware that was install on Friday

can ping use outlook express to check email, messenger is having problems

looking around to find solution...


Report •

#3
November 30, 2009 at 09:31:13
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\System32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Ernest-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : bgsu.edu

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : bgsu.edu
Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 5100
Physical Address. . . . . . . . . : 00-22-FA-D3-BB-E0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : bgsu.edu
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-1E-33-BC-A9-70
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f4ef:c96:cd3a:25d7%10(Preferred)
IPv4 Address. . . . . . . . . . . : 129.1.216.28(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, November 30, 2009 11:53:40 AM
Lease Expires . . . . . . . . . . : Wednesday, December 30, 2009 11:53:40 AM
Default Gateway . . . . . . . . . : 129.1.216.254
DHCP Server . . . . . . . . . . . : 129.1.2.3
DNS Servers . . . . . . . . . . . : 129.1.2.2
129.1.2.3
Primary WINS Server . . . . . . . : 129.1.9.37
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.bgsu.edu
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\System32>


Report •

Related Solutions

#4
November 30, 2009 at 10:30:11
well i found the problem with mine. it was simple for me so i'm not sure if this will fix yours but my proxy was set so i just changed it in the settings

go to tools > internet options > connection tabs > LAN settings

Under Proxy Server unchecked the box.

Hopefully this was your problem, it was for me, maybe the malware clicked it on, i don't know, i'm glad the problem is gone on my end, anyway good luck to you!


Report •

#5
November 30, 2009 at 11:07:27
I would suggest One Hellcat to disable your wireless interface since you are using wired. I would also uncheck ipv6 in tcp/ip properties. Windows sometimes gets confused as to which interface and ip version it is talking on.

Report •

#6
November 30, 2009 at 11:15:47
I'm currently wired, but at home and everywhere else I use the wireless.

So where do I go to uncheck the ipv6?


Report •

#7
November 30, 2009 at 11:53:07
alright, tried that and it didn't work.

Report •

#8
November 30, 2009 at 11:55:43
did you review your firewall settings? Try disabling any and all firewalls then test access. Clearly if you are OK in safe mode its something being loaded normally that is blocking you.

Report •

#9
November 30, 2009 at 12:23:35
Even with it off it doesn't work. Could something else in the start up get in the way?

Report •

#10
November 30, 2009 at 13:43:14
go to a cmd prompt
type tracert yahoo.com
post the results

can you ping the dns servers at 129.1.2.2 and .3 successfully?

Might try going to a wifi hotspot NOT connected with the university and see what happens in regular bootup.


Report •

#11
November 30, 2009 at 14:08:08
I've already tried at the Las Vegas airport with the same results.

And my computer timed out.
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert yahoo.com

Tracing route to yahoo.com [209.131.36.159]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\system32>ping 129.1.2.2

Pinging 129.1.2.2 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 129.1.2.2:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Windows\system32>ping 129.1.2.3

Pinging 129.1.2.3 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 129.1.2.3:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Windows\system32>


Report •

#12
December 1, 2009 at 11:43:00
Not to double post, but am I screwed?

Report •

#13
December 1, 2009 at 13:05:01
Naw. And a double post is starting a new thread not adding to your existing one.

You aren't even getting out of the gate. In other words you aren't leaving your nic.

What are the results of pinging 127.0.0.1?

You sure you have any & all firewalls shutdown? No zonealarm, no mcafee, no norton?

If you can't ping the listed dns servers you can't get anywhere.


Report •

#14
December 1, 2009 at 13:38:14
I have every firewall I know of down when I tested. I was able to ping 127.0.0.1, though.

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Windows\system32>


Report •

#15
December 1, 2009 at 14:27:22
can you ping 129.1.216.254?

Report •

#16
December 1, 2009 at 14:32:53
I can't.

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\System32>ping 129.1.216.254

Pinging 129.1.216.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 129.1.216.254:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Windows\System32>


Report •

#17
December 2, 2009 at 08:16:51
can't ping even the gateway. Are you still in safe mode? If you do an ipconfig /renew do you still get a dhcp supplied ip?

really strange you can't ping the gateway or anything yet you can get to the uni mail.

I would suggest you uninstall the last update but you effectively did that with the system restore.

Might want to connect to a wifi spot to make sure your wireless works. if it does than I have to suspect the nic is going/gone bad and needs to be replaced.


Report •

#18
December 2, 2009 at 14:48:42
I'm still in safe mode. I did the renew and got this, I don't know if it's dhcp supplied.


Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\System32>ipconfig/renew

Windows IP Configuration

No operation can be performed on Wireless Network Connection while it has its me
dia disconnected.

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : bgsu.edu
IPv4 Address. . . . . . . . . . . : 129.1.216.28
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 129.1.216.254

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

C:\Windows\System32>

Also I know the wireless works (as in connects) because that's what I used at home to download Borderlands on Steam and talk on MSN.


Report •

#19
December 3, 2009 at 09:46:49
I retried some of things you recommended and I got it to work again. I disabled the ipv6 in device manager (I had unchecked it via the network sharing center before), and that seems to have done it. Thank you for everything.

Report •

#20
December 3, 2009 at 10:07:24
COOL! Thanks for posting back.

Report •


Ask Question