Citrix server question

July 22, 2010 at 12:27:21
Specs: Windows XP
We recently installed Nihon Kohden file utility software on a box within our citrix server so that physicians could remotely read studies. we have found that now the application will only work if we give the users administrator rights to the citrix box and have them RDP directly to the box. the application will not work by accessing through citrix. We believe that it has something to do with registry files not saving for each user. any ideas?

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July 22, 2010 at 16:27:59
Not all programs are written to work under terminal services/citrix. Has nothing to do with saving registry files since those are saved in their Citrix profile.

This is the FIRST question you ask any software vendor when working with TS/Citrix, does it work on the TS platform?

You would be crazy to allow admin rights to your TS server since they will trash the server since they think its just their personal workstation.

From what I can tell the product is free and meant for a workstation not a server.

Are you running thin clients or desktops?
Published apps or desktop?

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July 23, 2010 at 06:08:07
We did the whole proces with the vendors' support by phone. The application is said to work on the TS platform. At first we could launch the application but were getting registry errors. merged the registry files into the users' profiles but now this new problem has come up.

This application is meant for a desktop yes. It currently resides on a windows 2000 PC that has no support from the vendor. We merely needed to move the studies over to our server in order for the physicians to no longer have to travel to the hospital and read on the workstation. we want them to be able to read through Citrix. We absolutely dont want to give them admin rights to the box on the citrix server that houses the application which is why we are trying to come up with a solution.

We are running desktops and published apps.

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July 23, 2010 at 09:11:23
No legit app requires manual registry merges. This was a bad move.

I think the vendor is lying to you. I see nothing on the web to indicate this product is TS enabled. It's behaviour indicates its not.

If you are forced to go this route I would suggest you identify the programs registry keys and give users full control as a possible way of addressing the admin access.

Otherwise this isn't going to work for you.

Solution would be to install the app on the local pc which will work fine since you are doing published apps and not published desktop.

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July 31, 2010 at 10:27:10
what version of citrix ?

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