wanderer: she can ping the server and other computers on the lan also, i just had her on the phone and had her do the ipconfig /all again, and she said only the things from the above message IP 192.168.0.137 Subnet 255.255.255.0 Default 192.168.0.1 DHCP 192.168.0.1 DNS 192.168.0.1 came up again. and administrator is the only account on that laptop vandal67

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This is what a ipconfig /all should look like C:\Users\JUser>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . :Laptop Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) PRO/Wireless nection Physical Address. . . . . . . . . : 00-19-D2-AF-E4-46 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv4 Address. . . . . . . . . . . : 192.168.0.105(Preferr Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Friday, September 25, Lease Expires . . . . . . . . . . : Saturday, September 2 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 105.130.255.3 106.122.32.71 NetBIOS over Tcpip. . . . . . . . : Enabled If she is really doing an ipconfig /all and only gets the results of an ipconfig plus dns [ipconfig only does not list dns info] then I have to think there is something wrong with her tcp/ip stack. This is what ipconfig should look like C:\Users\JUser>ipconfig Windows IP Configuration Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : IPv4 Address. . . . . . . . . . . : 192.168.0.105 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.0.1 see why I think there has to be something wrong with her tcp/ip stack? We had an internet station that was infected with malware/virus that changed the tcp/ip stack so you could NOT get ms updates but you could go to microsoft.com. It blocked av and spyware updates but you could go to the sites. Has she spyware/malware/virus scanned? Might just try uninstalling the msclient, then the protocol stacks then the nic and then recreate after a reboot.

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i'll be at her work on monday, and will do as u suggest. thanks, vandal67

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What do you mean by "cant see the network"? Lookig at your IPconfig you are seeing the network just fine because you did not get an APIPA address. To confirm this type PING 192.168.0.1 and you will see that you are talking to the WAP atleast. If the problem is that you are not seeing the other computers then tell us what an IP address is on one of the other computers? Also what the result of pinging that address is? I have a feeling that your Access Point has lost its configuration. Your network is probably on the 192.168.1.x subnet and your WAP is now on the 192.168.0.x subnet. If that is the case then you need to configure your WAP so that it is on the same subnet as your "Network".

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Just an FYI "wanderer: she can ping the server and other computers on the lan"

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also can't see network computers when laptop is connected by ethernet cable. vandal67

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Look at the device manager for red or yellow marks next to adapters. Is Norton or some other garbage running on the laptop. Check the firewall settings too. How do you know when a politician is lying? His mouth is moving.

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no yellow or red marks. they use symantec corporate antivirus. i will check all firewalls on monday. again, thanks for all of your input! vandal67

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This what I found when I ran Ipconfig /all Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Gina Ilbery>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : grilbery Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Peer-Peer IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : field.local Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : field.local Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont roller Physical Address. . . . . . . . . : 00-1D-09-BF-A4-56 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.0.74 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 192.168.0.1 Lease Obtained. . . . . . . . . . : Monday, September 28, 2009 8:50:58 A M Lease Expires . . . . . . . . . . : Tuesday, September 29, 2009 8:50:58 AM Ethernet adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ k Connection Physical Address. . . . . . . . . : 00-1C-BF-97-7E-70 C:\Documents and Settings\Gina Ilbery> vandal67

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all firewalls are turned off vandal67

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Still need an answer to this question: What do you mean by "cant see the network"? If you can ping the other devices such as the server and router then you are seeing the network. And this means there is nothing wrong with your drivers. So please answer the question so that we know what is wrong. What is it exactly that you can not see. Can you not open file shares on the server, can you not see the printers, or is it that you can not get on the internet?

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i can ping server and computers, but when i open my network places, i can't see the network computers, and i can't print to a network printer. vandal67

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just downloaded updates including sp3. the ipconfig /all is different now: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Gina Ilbery>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : grilbery Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Peer-Peer IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : field.local Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : field.local Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont roller Physical Address. . . . . . . . . : 00-1D-09-BF-A4-56 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.0.73 Subnet Mask . . . . . . . . . . . : 255.255.255.0 IP Address. . . . . . . . . . . . : fe80::21d:9ff:febf:a456%4 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 192.168.0.1 fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 Lease Obtained. . . . . . . . . . : Monday, September 28, 2009 9:52:52 A M Lease Expires . . . . . . . . . . : Tuesday, September 29, 2009 9:52:52 AM Ethernet adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ k Connection Physical Address. . . . . . . . . : 00-1C-BF-97-7E-70 Tunnel adapter Teredo Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%6 Default Gateway . . . . . . . . . : NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Automatic Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : field.local Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface Physical Address. . . . . . . . . : C0-A8-00-49 Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : fe80::5efe:192.168.0.73%2 Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Disabled C:\Documents and Settings\Gina Ilbery> shows NetBIOS over Tcpip. . . . . . . . : Disabled do i need to enable it, and how do i do that? vandal67

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i found the place to enable NetBIOS over Tcpip. it was already enabled, but ipconfig /all still says it's disabled. i removed some spyware, and am now scanning with antivirus. vandal67

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You go to tcp/ip properties and the wins tab. Click on enable netbios over tcp/ip.

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thanks, i did that. vandal67

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no virii vandal67

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Make sure you are tweaking the correct interface since you have both wired and wireless. get an ipconfig /all from another workstation. Is it peer to peer for node type also?

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don't know if this will shed any light or not: under local area connection properties, the following items are listed: client service for netware client for microsoft network service advertising protocol file and printer sharing qos packet scheduler netbeui protocol microsoft tcp/ip version 6 network monitor driver nw linknet bios nwlink ipx/spxnet bios compatible transport protocol auto internet protocol internet protocol (tcp/ip) under network connections are: local area connection 1394 wi-fi connection wireless connection vandal67

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wanderer, not peer to peer, says unknown vandal67

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Unknown is a problem. We will get to that momentarily That protocol stack is a mess! MS doesn't know which language to talk to others in! Is she connecting to a netware server???? If not uninstall the following: client service for netware service advertising protocol nw linknet bios nwlink ipx/spxnet bios compatible transport protocol None of these are required either unless they are running a ipv6 network. microsoft tcp/ip version 6 auto internet protocol [part of ipv6 - not needed] netbeui protocol [not required at all] You will need to edit the registry to correct the node type to hybrid. Here is the link on how to do it. http://www.hftonline.com/forum/show...

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thanks, wanderer i'll be at her work place tomorrow and follow your advice vandal67

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i got rid of all network components as u suggested, and it matched the components on other computers on network. i did not have access to the network at all. so, i put components back and am able to see all wireless computers that are connected to the network by ethernet cables, and i can see one non-wireless pc on the network. also followed link to regedit node, but came to a dead end. vandal67

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The other office pcs have the same protocol stacks loaded? That office is a mess. They are in a workgroup with never a mention of a Novell Netware Server. Appears to me stuff in the office has just been loaded unprofessionally concerning networking components. This isn't just a problem with this device but the entire office. The only things needed across the board for a workgroup are as follows; Client for Microsoft Networks File and Print sharing for Microsoft Networks Internet Protocol (TCP/IP) When you mix different clients/protocols you get into binding and protocol order issues. If one machine is talking netbeui as primary protocol, another IPv6, yet another IPv4, another nwlink, none of them can communicated even if they all have the same stuff loaded. I believe the office is ready for a network makeover.

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i think u are right. i 'll try to get out there as often as possible and see what i can do. again, thanks to all who had suggestions. vandal67

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finally got it going. thanks for all your help., vandal67

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