Hello, I got a connection problem. I was told that the Ethernet card of my computer could be broken, because it can not even be pinged. That sounds unbelievable to me. To explain it, I’m obliged to talk about what happened. 1.Tree weeks ago, all of sudden, I got a connection problem (Error 619: unknown error). 2.After asking some simple questions by the phone, the technician of my French ADSL provider (Tele2) thinks neither the Ethernet modem nor the telephone line is in question. 3.Thinking my ancient computer could be the origin of the problem, I bought a new computer two weeks ago. 4.With my new computer, the same connection problem is always there! 5.Another Tele2 technician asked me to ping the Ethernet card. There’s 100% of loss (4 send, 0 received). So, he advised me to make my computer checked to see if the network cards are ok. 6.About the netword cards, NOTHING abnormal detected by the operation system. 7.Firewall is not activated. Could somebody please kindly tell me if it’s true that when an Ethernet card can not be pinged, that means necessarily it’s broken? I suffer too much of this connection problem ! The following information is about the IP configuration of my computer. Perhaps it could inspire you something: (I tried to translate it from French into English) Host name: *** Principal DNS suffixe: Type of noud: unknown Routage IP activated: No Proxy wins activated: No Wireless connection Ethernet card : Media statue: Media unconnected Description: Intel (R) PRO/wireless 2200BG Network connection Connection: physical address: ****** LAN connection Ethernet card: DNS suffixe: Description: Intel (R) PRO/100 VE Network connection Connection: physical address: ****** DHCP activated: No Address IP: 192.168.1.2 Sub net mask : 255.255.255.0 Thanks a great lot !!!!!

floreflroa, Hi:-) I guess you have only a single PC that is connected to the Internet through your ADSL Modem and there is NO Router between your PC and the Modem. If you have a Router you must provide its EXACT Make and Model as shown on its case. I expect the NIC (= Network Interface Card =Network Adapter) in the new Brand name PC to be working normally. You must however verify that to be the case.:-) A: Check the back of your PC for NIC's RJ45 socket where you have connected the Straight -through Ethernet Cable (Patch cable) from the DSL Modem (or the Router if you have one)and see if the LED is flashing. B.Check to make sure all the DSL Modem LEDs are lit normally. as per the documentation. C. From Desktop on that PC, RIGHT- click My Computer > Properties>Hardware tab in System Properties D. Click Device Manager button E. Click + Network Adapters and you will see the name of your NIC there. It must have no ! ? or X by its side. Please write down its name Exactly as seen to post here. F. Next , do an IPCONFIG /all command from a command prompt > a. Click Start>Run and in Open: box type CMD and then Press [ENTER] key. b. At the Command prompt type the following : Example: C:\>IPCONFIG /All [ENTER] c. Next click near the top left corner of Command window [corresponding to the spot you expect to see "File" in NotePad ]and fromthe drop down menu, click on Select all and then paste it on NotePad and save to be copied and pasted here with your message. Depending upon your response we might plan the next course of action. M

Hello, Maadhurimn, Thanks for your quick reply and detailed instruction! That’s it. Only a single PC connected to the internet, no router. Here is the result: 1.This model got no NIC's RJ45 socket LED. I got one on my ancient computer, but not the new one. 2.The three modem LEDs are lit normally. 3.Network adapters: (1)carte reseau 1394 (2)Intel (R) PRO/wireless 2200BG Network connection (3)Intel (R) PRO/100 VE Network connection (4)WAN/PPPOE/ADSL miniport (Noting abnormal shown beside any of the three cards. No “!”, no “?”, no red cross neither.) 4.IP configuration as follow, only that I mask the physical IP. Configuration IP de Windows Nom de l'hôte . . . . . . . . . . : ******** Suffixe DNS principal . . . . . . : Type de noud . . . . . . . . . . : Inconnu Routage IP activé . . . . . . . . : Non Proxy WINS activé . . . . . . . . : Non Carte Ethernet Connexion réseau sans fil: Statut du média . . . . . . . . . : Média déconnecté Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network Connection Adresse physique . . . . . . . . .: ******** Carte Ethernet Connexion au réseau local: Suffixe DNS propre à la connexion : Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection Adresse physique . . . . . . . . .: ******** DHCP activé. . . . . . . . . . . : Non Adresse IP. . . . . . . . . . . . : 192.168.1.1 Masque de sous-réseau . . . . . . : 255.255.255.0 Passerelle par défaut . . . . . . : 5.By the way, I ping again the IP address, still, nothing is received. Thanks very much ! P.S.: If the IP address is different from what I post before,that's because I restore the system after the first post. IntelR PentiumR M processer 1.73 Ghz system memory 512 cache memory 2M

floreflroa, I am sorry I don't know French:-( I guess you have an Intel Wired Network adapter and an Intel wireless Network adapter shown in your Device Manager. without any error message You said your Computer is directly connected to the ADSL Modem without a router. You did not say how exactly the Physical connection is done between the Computer and the ADSL Modem. The fact that the LED near the NIC Port is not lit makes it all the more significant. Are you using a Wireless Router Modem ? and your Intel Wireless Adaper? Such details are necessary to explain the result of your IPCONFIG/ All command. Please post the details of which Network Adaper are you using to connect to the ADSL Modem and the EXACT Make and Model of your ADSL Modem. I hope others will also get interested in solving your problem and jump in with answers or more questions:-) M How To Ask Questions The Smart Way

Hello, Maadhurimn, I’m sorry about not having translated the configuration information into English in my second post. Let me make things clearer: 1. About the NIC port LED, I think there’s a misunderstanding. What I was trying to say is: By the original design , the NIC port on my computer has not its own LED. That DOESN’T mean that the light is not on, there’s simply no LED assigned to the port at all. I’m sorry about this misunderstanding. 2.The modem and the computer are connected via an Intel Wired Network adapter (and an Ethernet green cable). 3.Yes, on the list of “network cards”, I have : (1)network card 1394 (2)Intel (R) PRO/wireless 2200BG Network connection (3)Intel (R) PRO/100 VE Network connection (4)WAN/PPPOE/ADSL miniport 4. No, I’m NOT using any wireless router or wireless adapter. 5. I’m using a BeWAN (that’s the name of the constructer) ADSL Ethernet modem. Hope this time I’m making things much more clear. Sorry about having you suffer from it and thanks for your amazing patience. Besides, I will be very grateful for any other helps from any other person. IntelR PentiumR M processer 1.73 Ghz system memory 512 cache memory 2M

Hi, floreflora, I 'googled' BeWAN website and found they have both ADSL Ethernet Modem and Modem +Router. The BeWan ADSL Ethernet 100 When I checked the English site link, I noted that the Cable included with the Modem to connect the PC to the Modem is a Red Cross-Over Ethernet Cable Tell me what is the Exact Model of the BEWAN ADSL Modem and the type of Ethernet Cable used to Connect. Is the "Green Ethernet cable " one which came with the Modem or is it bought separately? This information is to cofirm whether or not the problem with your IPCONFIG /all not giving you the DHCP number is due to mismatch of ethernet cable with the ADSL Modem. Before you connected the New Computer to the Modem, did you get all the Modem Setup information (the 'strings' that needs to be filled in the boxes of Modem Setup Wizard) and used them? This is to confirm whether you have the correct ISP information for connection provided you have the Proper NIC, the Ethernet Cable and ADSL Modem all Good and properly configured. M How To Ask Questions The Smart Way

Hello, I learn quite a lot from you, thank you ! The Model of the modem is “Bewan ADSL Ethernet ST” according to the user’s guide. The type of Ethernet cable is “straight Ethernet cable (green)”. The Ethernet cable came with the modem pack. I use the CD in the pack to install the modem. The installation of modem is done automatically. In this case, the proper NIC, the Ethernet cable and modem are well configured, aren’t they?