Solved Can't get laptop to access the internet via my cable modem

February 20, 2012 at 09:02:01
Specs: Windows 7

I've been given a used Dell Latitude laptop and need to access the web to register Microsoft Office, which is currently unlicensed on my machine. I took the cable connector from the back of my PC and put it into the port of the Dell, hoping that that would be sufficient. However, it doesn't connect. The gubbins that is displayed for the local area connection status says something about 80 packets sent and only 8 received. Frankly I'm out of my depth already. Can anyone come up with some suggestions as to what I need to do to connect?
Could it be an IP address issue?

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✔ Best Answer
February 20, 2012 at 11:19:35

You may actually find it easier to call your ISP and let them walk you through the connection. Worry about a router when you have one.

February 20, 2012 at 09:30:12

Did your ISP provide you with a user name and password to access their network? If so you need to create a pppoe connection.. Does the other computer have internet if you plug it back into the pc?

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February 20, 2012 at 09:41:12

With regards to your first question, it's so long ago that I set up with that ISP that I can't recall. My PC is set up to access the web automatically so I've not needed to refer to user names and passwords for an age. Can always ask though, if you think I need this information.
Second question, yes, my PC has internet connection when I reconnect the cable.

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February 20, 2012 at 09:45:59

Some ISP require a username and password and some don't. Then I would suggest going to the Network and sharing centre and try setting up a new connection for the appropriate type you have.....usually "a connection that is always on" or "requires a username and password". I would check the network adapters tcp/ip settings (also found in network and sharing center, "Change Adapter Prperties), right click on your lan connection, select properties, highlight tcp/ip v4.0 and select "properties" most cases both settings on this page for ip and dns are set to "obtain an ip/dns automatically. do the same for tcp/ipv6. if you do make changes you may have to restart.

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Related Solutions

February 20, 2012 at 09:47:58

If you can check the Network connection on your pc that has internet it will tell you if it is a pppoe or straight lan connection. In any event you can try an always on connection and see if it works. Do you know if this was a corporate or business computer prior to you? I know lots of questions.

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February 20, 2012 at 10:06:18

A router would be a good purchase so both devices could have internet and give you wireless....also your best protection from the outside world.

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February 20, 2012 at 10:26:49

Thanks HopperRox. It used to be a business laptop.

I had hoped that the route I was going down was an easy one, but it appears not.

Your wireless suggestion is one that has also occurred to me, and is probably the best way to go. However, I'm assuming that my PC is set up for wireless.

Presumably I just need a wireless router for my cable to plug into and my PC will just detect it? (Yes, I know I'm a complete technical moron).

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February 20, 2012 at 11:18:40

There generally three places to check........the network connection creation, the network adapter settings and you can check internet explorer to make sure a proxy setting has not been put in (open internet explorer, select "tools", Internet options, Connections tab.....lan settings is at the should not have a proxy set. What do you get typing ipconfig? Business computer sometimes have the settings changed in the adapter which would refer to #3. The most likely router set up is modem router, wired ethernet cable still to the desktop and the laptop connects to the wireless signal. Sometimes you can plug them in and they work, but you then need to secure the wireless which is another thing.....the fun never ends.

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February 20, 2012 at 11:19:35
✔ Best Answer

You may actually find it easier to call your ISP and let them walk you through the connection. Worry about a router when you have one.

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February 20, 2012 at 11:21:11

Thanks very much. I'll see how I get on.

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