|Ok here are all of the steps to trouble shooting a 2wire modem....|
First, never ever run the CD that comes with the modem. It will reset the DSL authentication code in which case you will need to call tech support to get the right code for your ISP's tech support.
Ok now do the following....
- Start button -> Run -> Type CMD
This gets you to a command prompt.
- Type IPCONFIG
Your results should be something like
Windows IP Configuration
Wireless LAN adapter Wireless Network
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::91e2:13cb:69c6:c29d%13
IPv4 Address. . . . . . . . . . . : 10.100.1.12
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.100.1.254
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
If you get a Media State is disconnected under the Wireless section as well as the ethernet then your WiFi is off.
If your IP Address is 169.254.x.x then the key you have entered for the WEP is not right.
If you have a 192.168.1.X address then you are good.
- Now type PING 192.168.1.254
You should get a 0% packet loss.
If not then your authentication is not settup properly.
If so then PING YAHOO.COM.
You should get 0% packet loss.
If Not then it can be one of two things.
1) You are connecting to the router but its Firewall is dropping all packets to this computer. If this is the case then go into your MDC and reset the firewall settings back to defaults.
2) You are in the Walled Garden which means you have probably run the CD that came with the modem in which case you will need to call tech support.
- If all pings are successful or if you where able to ping 192.168.1.254 then go to I.E. or Firefox and type the following...
This will get you into the advanced settings of the modem. If it does not come up then there are some problems with your I.E. because if your where able to ping it but nothing comes up then there are security settings that are blocking the page.
While you are in here you might want to double check your firewall and wifi settings.
If you are able to both PING YAHOO.COM with 0% packet loss and to get to the Config page then you should be on. Double check that your home page is not set to a default Intranet insted of an Internet page. Just type Google.com in the address bar.
To double check your Authentication settings for the WiFi in Windows XP do the following...
- Start -> Control Panel -> Network Connections
- Right Click the Wireless Connection -> Select Properties
- Click the Wireless tab at the top.
- Then find the your wireless profile in the list. It should be like "2Wire999" or what ever the name of your WAP is.
- Click the properties button.
- Select the Authentication Tab.
- Make sure the Type is "Open".
- Select "WEP" for the Encryption.
- Set the "Security Key" NOT Pass Phrase to the key you setup or the default located on the bottom of the modem on the serial number tag. It is the only number in square brackets like "".
- Hit OK. Now move this Profile to the top of your list. There should be a move up button on the right.
- Click OK.
- Try Right Clicking the WiFi connection chose Disable.
- Right click again and chose Enable.
- Try Browsing.
If this does not work, Call you ISPs tech support. It should be free.