cannot open anti virus websites

January 3, 2010 at 20:50:01
Specs: Windows XP
i cannot open anti virus web sites from my browser Firefox. it says problem loading the page.

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#1
January 4, 2010 at 06:20:36
Have you tried opening those sites with another browser? If not, try that once. If it works, it's your browser that's the problem.

Are you having problems opening any other sites or is it just the AV sites?


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#2
January 6, 2010 at 04:17:33
thanks for the reply but yes the problem exists with some other sites also. i have even tried to changing browser but it still persists.

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#3
January 6, 2010 at 06:47:10
Try to scan computer by using antivirus/anti-spyware with latest signature, afraid it's caused by virus/malware.

If it's not virus/malware problem, ensure there is no problem on DNS server, you should be able to use nslookup to resolve domain name without problem if DNS servers work well.

Hope this helps.


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Related Solutions

#4
January 6, 2010 at 08:53:46
Ok, this sounds like it may be a DNS issue. Which is to say, your computer may have the wrong DNS address.

How does your PC connect to the internet? Is it directly connected to the modem or is there a SOHO router in between?

Are there any other computers in your network that don't have a problem that you can use to compare TCP/IP settings with the problem computer?


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#5
January 24, 2010 at 05:55:44
okay my computer is directly connected to modem. and how to resolve this DNSissue

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#6
January 24, 2010 at 06:15:53
Open a command prompt window (Start >> Run >> type cmd and hit Enter) and type the following command:

ipconfig /all

Post the results in a reply in here. Since you're connected directly to your modem, just post the first two octets of your IP and use x's for the rest (ex: 212.149.xxx.xxx) It's always best not to post your complete external IP address. There's no point in asking for trouble right.

Just an FYI, you might want to consider buying a SOHO router. They're relatively inexpensive (around $40 - $50 US) and will provide a firewall, NAT and DHCP so you can connect multiple computers safely (the firewall right) to the internet.


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