|Windows XP cannot obtain an IP address. |
Pavillion HP ZE4145 Laptop with 40 gig HDD, 1 GB RAM, AMD processor (unknown speed or model number). No wireless capability without external (USB or PCMCIA) connection.
I recently repaired this system and was able to use an ethernet cable to connect it to the internet through a linksys router and cable modem without any problem. I sent the computer back to its owner in Arizona, I am in California, only to have both he and his brother, from two different locations get an error stating "Limited or no connectivity," and neither is able to access the internet.
Using MSCONFIG, I had them verify that the DHCP was running. It was.
I had them open a command window, then using IPCONFIG, verified that each could get an IP address in the Autoconfiguration IP address. It did. I had them use IPCONFIG /Release and IPCONFIG /Renew which resulted in the IP address being released, but was unable to renew it.
Next, I had them use netsh to reset the IP log and winsock catalog. (I may be running those two actions together in this statement but each was done separately).
I am at a loss of what else to try.