I gotta be honest i dont know much about computers. Is any of the stuff in the Command Prompt private that i shouldnt give out?

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There is nothing in the ipconfig /all output that is going to tell me any more than I already know. I already know that you're on Cox Cable in Gainsville Fl.

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Microsoft Windows [Version 6.0.6001] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Ryan>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : Ryan-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : ga.at.cox.net Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : ga.at.cox.net Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter Physical Address. . . . . . . . . : 00-1F-3A-A2-63-BD DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::a598:b722:d158:d7b7%11(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.107(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Friday, January 16, 2009 6:12:20 PM Lease Expires . . . . . . . . . . : Wednesday, January 21, 2009 3:13:08 PM Default Gateway . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 68.105.28.11 68.105.29.11 68.105.28.12 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : ga.at.cox.net Description . . . . . . . . . . . : NVIDIA nForce Networking Controller Physical Address. . . . . . . . . : 00-1E-68-52-02-95 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 6: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.ga.at.cox.net Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 17: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes C:\Users\Ryan>

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That output look fine. Your PC is getting an IP from the router. Open the browser and in the URL box, type http://192.168.1.1 and press enter. Leave the user name blank, type admin in the password box and press enter. Go to the status tab and see if the router is connected and the IP address from Cox is there.

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How do you know if the router is connected? I see the IP address what do i do from here? Thanks

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It should tell you under status. You should see the external IP address. It might be something like 24.250.200.101 It should also say connected. If all that is correct, go back to your PC, open a command prompt and ping google.com ping 151.198.0.38 ping 68.105.29.11 Tell me the responses of each.

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C:\Users\Ryan>ping google.com Ping request could not find host google.com. Please check the name and try again . C:\Users\Ryan>ping 151.198.0.38 Pinging 151.198.0.38 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 151.198.0.38: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Users\Ryan>ping 68.105.29.11 Pinging 68.105.29.11 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 68.105.29.11: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

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Does the laptop work with wired connection? Try it both with the router and connected directly to the modem.

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Yes it works when wired to the modem but not to the router.

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Then the router isn't talking to the modem. Some surfboard modems have a web interface. Try to open it or go back to the web interface on the router and see what you can find.

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Im not sure what you mean

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First of all, I just thought of something. You just bought the surfboard modem and you have nothing but problems. Why don't you return it and exchange it for something else. There is no reason to go through all that. If you still want to try to make it work, you need someone locally who understands web interfaces and the corresponding settings. There are too many variables to do it over the net. I thought you had gone through the web interface on the router before but I guess you didn't.

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