cannot connect to intrenet

August 8, 2011 at 21:15:02
Specs: Windows XP , Intel pentium 4
At my office desktop I can see the LAN connection logo indicating that I am connected to the network. But I cannot use internet. Pls help I know that I am not being restricted by the administrator what are the troubleshooting tips.

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#1
August 9, 2011 at 04:44:46
First of all I would check connection logo if there is not exclamation mark, if not, run Start -> "cmd" and in command line put in command "ipconfig /all" find your network card you are connected through and check IP address, mask, gateway, and DNS if it is set up correctly according to info from ISP. Then try to ping your gateway with gained information (ping 192.168.1.1 example). Does it work?
I so, try to ping 8.8.8.8 which is google DNS server, if it works, only address translation does not work and in internet settings you can change this to remembered 8.8.8.8 and secondary 8.8.4.4 or to value provided by your administrator (sometimes helps if same IP added as gateway is, but be careful with this). If you can not ping external network even with plain IP added, there is some problem with connection restrictions or routing table maybe. Let us know how does it go.

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#2
August 9, 2011 at 08:24:38
The simple solution here is to call your IT department and report the issue to them. They will send a qualified person to fix it up and get you working.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#3
August 9, 2011 at 21:34:40
thank you for the advice. A person from IT fixed it but don't know how he did it though. It is very hard for me to get hold of the one who is handling the IT all the time that's why I was trying to fix it myself. I'll keep your tips in mind for next time.

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#4
August 10, 2011 at 07:33:17
Here's some solid advice for you..........stop screwing around with your computer and breaking it!

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#5
August 16, 2011 at 20:49:08
I appreciate your input. But if I wanted to follow just your instructions I wouldn't have come to a website like this. Don't you think? I am trying to learn something here.

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#6
August 17, 2011 at 07:37:41
You're here looking for help because you've broken your work PC before and had to call your IT people to come fix it. You don't want to call them again because you know you'll be in trouble. In fact, it wouldn't surprise me to learn you've broken it enough times you've probably been told the next time you're either fired, or they'll refuse to fix it.

So here you are asking us for help and you know what, I'm not going to help you. I doubt anybody else here will either.

If you wish to learn something about computing work is the wrong place to do it unless you yourself are IT staff........which we already know you're not.

Do this at home on your own PC and on your own time.
The PC you use at work does not belong to you. It belongs to the company you work for. As such, you have no business, or right, to mess with it.


Now, suck it up and call your IT people and face the music.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#7
August 17, 2011 at 20:30:23
You're wrong on all those claims. Didn't you read my other posts here that the It person has already fixed my problem.I even thank the person who gave me advice and told him I would try that the next time I have a problem Unlike you there are some good people on this website who try to help people.

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