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Cannot Access Router

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Name: mpawsey
Date: March 20, 2006 at 14:08:25 Pacific
OS: WinXP
CPU/Ram: 1Gb RAM, Athlon XP
Comment:

I have bought a new 3Com OfficeConnext wireless router/modem and am having trouble with it.

I have connect everything up, made sure my IP settings are correct, no proxy servers etc - however after a reboot I cannot connect to the router. I should be able to using the IP address 192.168.1.1 in a browser but no luck. My old wired router still works fine, and I access that with 10.0.0.2 in Internet Explorer and all is fine, but with the new one nithing. Everything seems to be correct and the router's lights are all correct - I just can;t access it. I have checked my IP address and it seems like the router has assigned the PC one so I am stuck.

Any suggestions?

Thanks a lot




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Response Number 1
Name: wanderer
Date: March 20, 2006 at 14:44:18 Pacific
Reply:

Did you follow the manual? Your workstation ip address has to be in the 192.168.1.x range [not x.x.x.1]

If you can still access your old router it means your workstation is still in the 10.0.0.x network.

Give a person a fish, they eat for a day. Suggest they internet search and they learn a skill for a lifetime.


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Response Number 2
Name: mpawsey
Date: March 20, 2006 at 15:05:47 Pacific
Reply:

^ Yes, I followed the manual, and when I used ipconfig it gave the correct IP address in that range. When I change back to my old router and reboot it assigns a new address


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Response Number 3
Name: wanderer
Date: March 20, 2006 at 17:58:49 Pacific
Reply:

when connected to the new router and you did your ipconfig, what was the gateway address?

Give a person a fish you feed them for a day.
Ask a person to internet search and they learn a skill for a lifetime.


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Response Number 4
Name: mpawsey
Date: March 21, 2006 at 11:22:29 Pacific
Reply:

^ As in the IP address? (sorry if I sound confused!) If so it is 192.168.1.2 and there is a subnet of 255.255.255.0


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Response Number 5
Name: OrionCA
Date: March 21, 2006 at 13:10:21 Pacific
Reply:

Disable the XP firewall on the local client and see if you can ping the router address 192.168.1.1 from the command prompt now.


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Response Number 6
Name: mpawsey
Date: March 21, 2006 at 16:00:59 Pacific
Reply:

I did the above and the requests timed out. After I had swited the router on I kept doing an ipconfig check and saw the IP address change to the correct 192.168.1.2 but it still wouldn;t ping the router, or connect.


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Response Number 7
Name: OrionCA
Date: March 22, 2006 at 12:12:19 Pacific
Reply:

Make sure your TCP/IP is set to "assign IP Address Automatically" and "Use DNS Server for WINS resolution", then bypass the router and see if you can get an IP Address directly from your ISP's servers and connect now. If you can, the router is hosed and either needs the firmware reset or to be tossed. Zeroize the router with the reset button and try once more: If it still won't connect replace the router.

If your PC won't connect going directly to the modem then it's not the router. Uninstall and reinstall TCP/IP, ping the NIC at its loopback address 127.0.0.1 and reinstall the drivers. Run an AVS on your client to see if it has a virus. The NIC itself may be bad, even if you can ping it, so pick up a new one and try again.


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Response Number 8
Name: mpawsey
Date: March 22, 2006 at 15:42:57 Pacific
Reply:

thanks for all the help, but I am not too great at this sort of thing so might need a couple of bits explained.

How do I get the IP address direct from my ISPs servers - or will that happen by making sure the first too settings are selected?


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Response Number 9
Name: OrionCA
Date: March 22, 2006 at 15:54:52 Pacific
Reply:

Yep. Your PC will send out a request for an IP Address and your ISP's server will (hopefully) provide it. If it's the router bypassing it will allow you to connect, if you still can't connect even if you get an IP assignment then the router is probably not the problem. Then I would suspect a bad NIC,malware, or misconfigured drivers. Make sure you've installed the right drives for your NIC, btw.


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Response Number 10
Name: mpawsey
Date: March 30, 2006 at 09:40:43 Pacific
Reply:

I don't seem to be able to follow the last set of instructions I am afraid - TCP/IP is set to 'Obtain iP address automatically' but for DNS it offers on 'obtain automatically' or allows me to enter a preferred server? Where would I find the "Use DNS Server for WINS resolution" setting?

Thanks a lot


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Response Number 11
Name: Michael J (by mjdamato)
Date: April 21, 2006 at 11:23:15 Pacific
Reply:

You don't say what the exact model is, but I look up the documentation for one of the OfficeConnect routers and it showed that the IP to connect to that router was 192.168.200.254. Try that one.

Michael J


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