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Can ping, email but can't browse

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Name: tgt
Date: January 17, 2007 at 05:52:24 Pacific
OS: Win98 First Ed
CPU/Ram: Pentium III/256 Mb
Comment:

I have this few-minutes-after-Windows-started-then-browsing-http-fails problem. Hope that long name summarises the problem: browsing works initially for a few minutes after Windows started, then fails. Afterwards, browsing to https still works, POP email works, Ping works on both www.xxx.com and numeric IP address forms. So it's a destination port 80 problem, and not a DNS problem. And no proxy - as far as I am aware.

This problem occurred on two separate occasions, under different setups. Should offer some contrast to eliminate possible culprits:

First setup (Oct 2005) -

1.1. Cable broadband, with cable modem and separate Belkin wireless router. Win98 desktop PC on wired Ethernet connection.
1.2. Zonealarm (free version) autostarted. No problem browsing.
1.3. Replaced ZA with other firewalls such as Kerio and Tiny. Got browsing problem.
1.4. Went back to using ZA.

Second setup (recent) -
2.1. ADSL (UK) broadband, D-Link DSL wireless modem-router. Win98 desktop PC on wired Ethernet connection.
2.2. (same as 1.2, with latest ZA free version for Win98)
2.3. (same as 1.3, but with Kerio only)
2.4. Exited Kerio (so then no software firewall running), didn't help.
2.5. Tried IPCONFG Release/Renew, didn't work.

Now, with no software firewall being auto-/manually run, browsing problem is as described. So it's not the software firewall (ZA or Kerio). Nor is it Cable/DSL, nor(?) the router. And nothing to do with wireless.

I then started ZA manually. *** Browsing problem gone! ***

Even after I exited ZA, and with or without starting Kerio, browsing still continues working.

The question is, why should just briefly running ZA resolve the browsing problem (contrary to other people's problem with ZA)? Does ZA alter my networking config when it runs? Does it leave something running even after exiting - I couldn't find anything related using various process viewers.



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Response Number 1
Name: Curt R
Date: January 17, 2007 at 06:20:47 Pacific
Reply:

This is definately an odd, and interesting, problem. Once resolved, I'd like to find out what the issue was and how it was resolved.

Ping works on both www.xxx.com and numeric IP address forms. So it's a destination port 80 problem, and not a DNS problem.

It's nice that you're sure but just because you can ping by hostname as well as IP isn't a guarantee it's not a DNS issue. As for it not being a port 80 destination problem, you're doing this in a command prompt window I assume? If so, keep in mind that the data is not going to port 80 in that case.

To make sure, the next time this happens open a command prompt window. Do the following two commands and then try pinging a few different sites by their hostname:

arp -d *
ipconfig /flushdns

If after doing those two commands you can't ping by hostname, then it's likely it's a DNS issue.

If that makes no difference then check to see if you have the windows firewall on and set to block port 80. The only reason I can see for ZA to fix the problem is that it's properly forwarding port 80 traffic whereas something in your setup is blocking it. What is so odd is that it works for a while then stops.

You might try uninstalling your TCP/IP stack and then reinstalling it (with a reboot in between). The problem may be in your TCP/IP stack itself. If it is, this would likely resolve the issue if that is indeed the case.

Remember, get back to us and let us know if any of this helped or not.


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Response Number 2
Name: tgt
Date: January 17, 2007 at 06:51:02 Pacific
Reply:

Hi Curt,

I based my conclusion that it's not a DNS problem on the fact that browsing https still works.

Still, will try your suggestion with arp and flushdns and get back to you.

Does uninstalling TCP/IP stack means deleting all TCP/IP entries in Networking?


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Response Number 3
Name: heropsycho2177
Date: January 17, 2007 at 08:50:58 Pacific
Reply:

You can't delete TCP/IP from Windows 2003.

"Enough, enough bowing down to disillusion!
Hats off & applause to rogues & evolution!
The ripple effect is too good not to mention.
If you’re not affected, you’re not paying attention!"


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Response Number 4
Name: TGT
Date: January 17, 2007 at 09:21:50 Pacific
Reply:

Hi Curt,

I have tried the DOS cmds you suggested in a cmd prompt window on my *Win98* PC -

"arp -d *" wasn't accepted, it didn't like the "*", nor www.google.com or the numeric form.

"ipconfig /flushdns" - /flushdns is not a valid argument to Win98 ipconfig.

I have thought of using Ethereal to track down the problem, when I have oodles of time on hand.


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Response Number 5
Name: heropsycho2177
Date: January 17, 2007 at 10:04:30 Pacific
Reply:

Use winipcfg on Windows 9X machines instead.

"Enough, enough bowing down to disillusion!
Hats off & applause to rogues & evolution!
The ripple effect is too good not to mention.
If you’re not affected, you’re not paying attention!"


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Response Number 6
Name: TGT
Date: January 17, 2007 at 10:14:00 Pacific
Reply:

Hi heropsycho2177,

Winipcfg didn't like /flushdns either.


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Response Number 7
Name: heropsycho2177
Date: January 17, 2007 at 10:33:13 Pacific
Reply:

Run winipcfg and a GUI interface comes up. Flush DNS cache is a command you click somewhere in there.

"Enough, enough bowing down to disillusion!
Hats off & applause to rogues & evolution!
The ripple effect is too good not to mention.
If you’re not affected, you’re not paying attention!"


0

Response Number 8
Name: TGT
Date: January 17, 2007 at 13:00:21 Pacific
Reply:

There's no such command button on Win98 Winipcfg's GUI


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Response Number 9
Name: Curt R
Date: January 17, 2007 at 14:41:08 Pacific
Reply:

Yes, sorry about that. I just looked and realized you were talking about 98. I gave you commands that work in NT, 2000, XP and 2003.

You can uninstall/reinstall the TCP/IP stack in 98 so I would give that a try. My memories from the 98 days tell me I had to do that several times when for no particular reason, my PC wouldn't network properly after doing so for long periods of time. Doing the TCP/IP un/reinstall usually fixed it up.


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Response Number 10
Name: tgt
Date: January 17, 2007 at 23:03:45 Pacific
Reply:

Hi Curt, please explain how to uninstall/reinstall the TCP/IP stack.


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Response Number 11
Name: Curt R
Date: January 18, 2007 at 05:50:26 Pacific
Reply:

Right click on Network Neighborhood and select Properties from the menu that comes up.

In the window that appears, find the TCP/IP protocol and click on it to highlight it. Click the delete button.

Reboot, then open NN Properties again and Add the Protocol >> TCP/IP. If I remember correctly (haven't looked at 98 in quite a while now) you click Add >> Protocol >> Microsoft >> TCP/IP


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Response Number 12
Name: tgt
Date: March 8, 2007 at 02:13:05 Pacific
Reply:

I found the clue here -

http://forums1.itrc.hp.com/service/...

Uninstalling ZA solved my problem. To have thought that I needed it to enable browsing! At last I am now free of that proverbial albatross.

Note: it wasn't ZA leaving something behind after exiting, rather it was ZA's vsdata95.vxd that started up along with Win98 other startup vxd stuff. It caused the problem if you don't run the visible ZA client. I think vxd stuff is invisible to various Win98 process/dll viewers.

Note: after doing the normal uninstalling, I still had to clean up the Registry, and manually delete various vs* such as vsdata*.*, vsinit*.* files in Windows/System folder, and various other debris such as ZA's log files.


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