Can connect to skype but not use internet

January 3, 2011 at 00:03:06
Specs: Windows Vista
Can connect to skype on wireless laptop but not internet.Just says that a problem has caused the program to stop and will notifu you if a solution is available.It shows that the computer has both local and internet access.

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#1
January 3, 2011 at 02:28:59
Are you connected to a router?

Have you checked the settings of your internet browser, especially the proxy settings in the browsers configuration?

Open command prompt (CMD) as Administrator and try this command:
tracert google.com

This command is tracking the way to google.com.
Does it work? You should get a list with 3 response times, domain name and it's ip address per line.

The original poster should always write the last response !!!
Let us know, if the problem is solved !!!


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#2
February 23, 2011 at 04:38:01
I'm a different person but with the same issue. I tried tracert googl.com but received "unable to resolve target system name google.com"; my wireless connection shows full access, all other computers are fine, but only skype will connect on this one

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#3
June 23, 2011 at 02:48:13
Hi Guys,

This problem is really annoying but I just resolved it on my laptop thought I should share the solution.

It's a problem with your laptop's DNS/IP settings. Thy're not being picked up automatically from the router and therefore you need to enter them manually. Skype connects via a different protocol and thus is unaffected.

To resolve the issue:

- Go to Control Panel

- Go to Network Connections

- Right click your Wireless Connection icon and click "Properties"

- Under the "General" Tab, in the box called "This connection uses the following items" select "Internet Protocol (TCP/IP)" and click properties.

- You will see that "Obtain an IP automatically" and "Obtain DNS Server address automatically" are both selected.

- Instead select "Use the following IP address" and ""Use the following DNS server addresses".

*** Using a computer in your home that works, open your router's control panel by entering its IP address into your Internet Explorer's address bar. You'll need to refer to the content of this control panel. If you don't know your routers IP address, try 192.168.1.0, 192.168.0.1, 192.168.1.1, 192.168.2.1, 192.168.2.0. ***

- Under IP address, give your laptop an IP address which begins with the first three sets of digits as your router's IP address, plus a random fourth set. In other words, if your router's IP address is "192.168.2.1" then your laptop's IP address should be "192.168.2.XXX". Best to replace the XXX with a high number to avoid conflicting with other devices. I chose 192.168.2.254.

- Under Subnet Mask enter 255.255.255.0.

- Under Default Gateway, enter the default gateway address found in your ***Router Control Panel***

- Under Preferred DNS Server, enter the DNS Address found in your ***Router Control Panel***

- Under Alternate DNS Server, enter the Secondary DNS Server address found in your ***Router Control Panel***

Click OK until you're out of dialogue box hell. Disconnect and reconnect your wireless connection and hey-presto!

Hope this helps!

Simon


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Related Solutions

#4
June 23, 2011 at 08:00:12
Use nslookup to try resolving the domain name, see if it works.

If it couldn't resolve the domain name correctly, there is problem on your DNS servers, advise you to configure following free DNS servers provided by Google, after that test again.

8.8.8.8
8.8.4.4

Scan your computer by using antivirus/anti-malware with latest signature too, make sure no virus/worm infection.

Hope this helps.


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