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Broadband disconnections?

August 2, 2007 at 01:29:39
Specs: XP SP2, 2GB RAM

Hi,
I am using a BT Voyager 2500V router on a wireless network to connect to internet and during the last week I keep having disconnections from internet a few times per day, but after I restart the router the internet works again.

When I say disconnection I mean that internet is not working (browser, downloads, etc), but the internet, DSL, wireless lights are still illuminating on my router indicating that there still should be internet? Secondly usually I have no problems accessing my router through a browser (192.168.1.1), but when this disconnection happens I cannot access my router at all. On the other hand the wireless network is working perfectly and I can share files between my two computers.

For a month and a half I did not have such problems and I did not change any settings on my router, which makes me believe that it might not be the fault of router, but on the other it seems like it might not be the fault of my ISP since the internet light is illuminating on my router

Can anyone give me some advice what to do? Any help will be appreciated.

I recently made a format so it is not a virus/spyware problem.



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#1
August 2, 2007 at 04:57:19

try another router

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#2
August 2, 2007 at 15:42:31

I'd think the problem is not the ISP, as you are not even able to log into the router's private IP address.

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#3
August 2, 2007 at 22:01:48

Is your wireless network secure? The possibility exists that someone in your neighborhood is getting access to the internet through your wireless router. The unauthorized user will experience varying signal strengths; and because they may not be sure where the wireless router is, they may move around a bit for a better signal.

When an unauthorized user loses their signal, they will click on "Repair", which will disconnect everyone on the network and renew all IP addresses. My suspicion is that someone else is accessing your connection and clicking "repair" frequently.


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#4
August 8, 2007 at 05:03:47

I did a troubleshooting check from my router (when the internet in working, since I cannot connect ot the router when internet stops working) and here are the results:

Test the connection to your ADSL service provider
Test ADSL Synchronization: PASS
Test ATM OAM F5 segment ping: FAIL
Test ATM OAM F5 end-to-end ping: FAIL

Test the connection to your Internet service provider
Test PPP server connection: PASS
Test authentication with ISP: PASS
Test the assigned IP address: PASS
Ping default gateway: PASS

Does anyone know what this "ATM OAM F5 segment ping" FAIL result stands for and if this is a normal result? Thanks.


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