AT&T U-verse Internet Way Slower than Comcast?

Microsoft Windows 7 home premium
February 16, 2015 at 18:11:10
Specs: Windows 7, Intel i7 / 4 GB
I just switched from Comcast to Uverse. Uverse is cheaper than Comcast. I like the TV service better. But the Internet is slow. I first started with 6 Mb/s. I then called up and had them increase it from 6 to 24 Mb/s. I know it's less than over 30 Mb/s I had with Comcast. But all I use the internet for is to browse the web. I don't use video or anything bandwidth intensive. I don't game over the internet. I just browse websites, facebook, read articles. I'm about the most boring person that uses the Internet. But I can definitely see a difference in speed with Uverse over Comcast. I hit enter to browse a site and there's a wait. Then it pulls up the site in small chunks very slow. When I run speed test.net, when I had Comcast, it would have a burst and go way over 30 then level off to 30 Mb/s. With uverse, it seems to start out slow and then build up to the 24 Mb/s. It takes about 10 seconds into the test to get up to the 24 Mb/s. There's no burst like Comcast. Wondering what other's experiences are.

message edited by dorlow


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#1
February 16, 2015 at 20:12:34
I reckon you need to push Uverse a bit harder on this - they need to get their act together. I doubt you will be lucky enough to find someone who has made that particular change but irrespective you are noticing the difference - sounds a bit like the dial-up days to me.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
February 17, 2015 at 17:24:23
Ok, I made some progress today to where my internet is acceptable. One, I called and someone noticed there was a policy on my account that was set wrong and she corrected it. I also implemented MAC address filtering on my wifi to make sure only devices I want on my wireless are allowed (as well as having WPA password for the wifi.) Also, my theory is later when my Internet gets slow, I can take MAC addresses away to find which device is slowing me down.

Also, it seems like my 15 Mb/s is upload and download combined. If I'm uploading stuff, my downloads suffer a lot. I run backups to a cloud system. So, I configured it to limit the upload speeds to 2 Mb/s during the day and then go unthrottled at night and while I'm at work. Still not as good as Comcast, but it's decent now.


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#3
February 17, 2015 at 18:12:10
Glad to hear you have made some progress and thanks for the feedback.

Might also be worth checking that the router MTU setting is what Uverse recommend, although in my case after some experimenting I found a setting that gave better throughput than using the MTU my server suggested.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
February 17, 2015 at 18:46:37
I think my MTU is the default 1500.

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#5
February 17, 2015 at 19:31:48
I mean the MTU setting "within the Router" - there is usually a setting there and many servers give a recommendation for it.

EDIT:
Err..Maybe that's the one you meant too.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
February 17, 2015 at 19:41:47
Yeah, I saw the 1500 MTU setting in the router. I know 1500 is the default Ethernet packet size. Only when we had satellite have I ever messed with changing the MTU size.

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#7
February 17, 2015 at 19:55:03
Yep, fine, it's just that my (UK) server recommended 1432 but by doing speed checks and experiments I found the best setting was definitely 1478. Nothing lost Googling to see if Uverse have their own recommendation tho - ignore mine obviously.

Always pop back and let us know the outcome - thanks


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