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User suddenly can't connect to netw

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Name: Kathy Papalia
Date: September 9, 2002 at 07:37:28 Pacific
OS: Windows XP - Netware 6
CPU/Ram: p4 1.7ghz - 256 ram
Comment:

We use Netware 6 and queue-based printing. My clients are set for IP only. I am using the most current Netware client from Novell.

Last week 5 users temporarily lost their connection to the network due to an IP problem. One Windows XP user is still having problems.

She can't connect to any of the printers she was connected to at the time her network connection dropped. She CAN access her folders and files.

I can only connect her to OTHER print queues. She is the only person experiencing this problem.

Any printer she was connected to at the time the network temporarily dropped now returns the error: "Windows cannot connect to the printer. Either the printer name was typed incorrectly, or the specified printerhas lost its connection to the server."

The only printer she can still print to that she was connected to before her network connection dropped is our Xerox Phaser -- but it doesn't use a netware queue. XP users acces the Phaser through an LPR port.

I have reset her IP using the Windows XP Netshell command.

I've tried using another IP address.

I have uninstalled and reinstalled the Novell Client.

Everyone else in her department CAN print to these printers so it's not the printer or the que.

It's not a matter of rights. Even with Novell's Administrator rights, I cannot connect to that queue using her PC.

Any thoughts?

Right now she's printing on a neighboring department's printer. It's an inconvenience but atleast she's printing. I'm just afraid it will happen again and I'll run out of printers for her to print to.



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Response Number 1
Name: Tanya McAlhaney
Date: September 24, 2002 at 09:02:29 Pacific
Reply:

Having the same problem. Please help!


0

Response Number 2
Name: tim
Date: September 25, 2002 at 07:25:37 Pacific
Reply:

try recreating printers after removing the old ports from the workstations


0

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