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NetStorage and iFolder Problems

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Name: durham23jd
Date: June 19, 2006 at 11:02:36 Pacific
OS: Netware 6.5.5
CPU/Ram: xeon/4gb
Product: hp
Comment:

I have a problem. We are testing using iFolder for our students using the netstorage interface. I have a student who can login to netstorage without a problem. When they click on iFolder, it asks to set the passphrase a usual for logining in the first time. When she tries to enter a new passphrase, she gets the following error.

Possible cause: NetStorage Authentication Domain setting may not be correct.
Possible cause: Passphrase form may be submitting to wrong server, port or protocol.
Possible cause: NetStorage Authentication domain not readwrite replica.
Please forward this information to your system administrator.

Everyone else seems to be logining in fine. I had this problem with mine to start and I reset my account and it worked. If I set the user up to use iFolder and then use the client it works fine. Does anyone have any ideas on how I can resolve this issue?

Thanks,

Jason



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Response Number 1
Name: retroguy
Date: June 21, 2006 at 02:58:05 Pacific
Reply:

first check the User's iFolder configuration details, both on client and on server.

for the server:

ifolder management console>
user management>
click username

"If we don't succeed, we run the risk of failure." - BILL CLINTON


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Response Number 2
Name: durham23jd
Date: June 21, 2006 at 04:51:47 Pacific
Reply:

All that is fine. I think the problem is leaning more toward the netstorage side and the proxy user. my proxy user is my admin account and I recently had to change the password and I think this is when problems started happening.

Thanks


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Response Number 3
Name: retroguy
Date: June 21, 2006 at 17:16:28 Pacific
Reply:

ok, but the strange thing is that ONLY that user has problems.

"If we don't succeed, we run the risk of failure." - BILL CLINTON


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Response Number 4
Name: durham23jd
Date: June 22, 2006 at 05:11:31 Pacific
Reply:

Now the problem is getting worse. All new users that I setup don't work with the NetStorage/iFolder webaccess. They can login to NetStorage but not iFolder. On the apache logger screen, it says Login Encryption Mismatch.

Can anyone help.


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Response Number 5
Name: retroguy
Date: June 24, 2006 at 18:05:58 Pacific
Reply:

Actually this makes the problem easier, because single user odd errors are far harder to work out. Now you can look for some general configuration error, or maybe even a bug which needs patching.

I've gone through the documentation and here are some points:

1. iFolder needs eDirectory 8.6.2 or better. if you have the iFolder with support pack 5, you need 8.7.3

2. iFolder 1.x reads the passphrase in ANSI, iFolder 2.x reads it in Unicode. If the clients and server versions don't match, or you have uninstalled a previous client 1.x version, it can cause the exact problem you describe.

3. Apache 2.0.43 is suitable for the bundled iFolder with Netware 6.5, but for the iFolder with the support packs, you need Apache 2.0.53

4. if you chose to authenticate users with a different LDAP server, then you need a copy of the root public certificate on your iFolder server.


5. Check the settings by looking at the LDAP properies in the eDirectory object iFolder_Settings. You can see these by using ConsoleOne.

6. does it work if the users log in with the iFolder client first?

7. in Netstorage properties, make sure persistant cookies setting is 0.

8. what happens if you don't enter a passphrase at all?

"If we don't succeed, we run the risk of failure." - BILL CLINTON


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Response Number 6
Name: durham23jd
Date: June 27, 2006 at 06:12:14 Pacific
Reply:

The problem is resolved. It was the proxyuser account. Here is the TID I used to fix it.

http://support.novell.com/cgi-bin/search/searchtid.cgi?10098297.htm

Thanks for all the help.

Jason


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Response Number 7
Name: retroguy
Date: June 27, 2006 at 22:44:20 Pacific
Reply:

thanks a lot for posting the solution!

"If we don't succeed, we run the risk of failure." - BILL CLINTON


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User's files DHCP scope option value



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