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GroupWise 7.0 locking up Win 2000

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Name: markw88
Date: August 10, 2006 at 07:13:15 Pacific
OS: Windows 2000
CPU/Ram: Pentium4/256
Product: Dell/ GX240
Comment:

When trying to print GroupWise emails computer stops responding. Calendar and address book prints ok. Tried both local and network printers. Using GroupWise Client 7.0.1 and Novell Client 4.91 sp2 on Windows 2000 with service pack 4.




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Response Number 1
Name: retroguy
Date: August 10, 2006 at 22:35:40 Pacific
Reply:

What's in the event viewer?

what does it say in the print spooler window (from the printer icon in your system tray)?

"If we don't succeed, we run the risk of failure." - BILL CLINTON


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Response Number 2
Name: markw88
Date: August 11, 2006 at 13:17:44 Pacific
Reply:

There are no errors in event viewer.

Print spooler never comes up. Tried to print directly to the printer, got the same results.


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Response Number 3
Name: retroguy
Date: August 11, 2006 at 14:02:26 Pacific
Reply:

reinstall the client. if it works without the service pack, leave it that way.

If not add the support pack and perhaps try beta patch 2?

http://support.novell.com/filefinder/20641/betab.html

I think this is one of those very specific problems which Novell needs to deal with. Tell them about it.


"If we don't succeed, we run the risk of failure." - BILL CLINTON


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