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iMac monitor problem

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Original Message
Name: Stephen Owens
Date: September 26, 2002 at 10:19:52 Pacific
Subject: iMac monitor problem
OS: Jaguar
CPU/Ram: G3/256
Comment:

My son updated my daughter's slot-loading iMac
from 10.1 to jaguar. Upon reboot, the screen
image is mostly green and horribly compressed,
stretched, and bent. Text is smeared to the right
and is overly bright and unreadable. No amount
of fiddling with the monitor controls fixes it. If I turn
brightness down and restart, it comes up at max
bright next time. After a night of being turned off,
the monitor now barely displays anything except
the brightest image. It appears almost dead and is
currently useless, as I can't see enough of
anything to do anything. Has the monitor simply
died coincidentally with the install of 10.2 or are
some parameter settings messed? If so, how do I
get it to a usable state for sw repair? (The
condition persisted when I rebooted in 9.2 also.)

Thanks

Stephen


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Response Number 1
Name: Joe Moore
Date: October 1, 2002 at 12:46:57 Pacific
Reply: (edit)

In response to Stephen 26/9/02. Also my monitor
has done exactly the same on upgrading to 10.2.
Is it just a coincidence? I have also tried rebooting
in 9 but it is exactly the same.
ANy more ideas what has caussed this.

Joe


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Response Number 2
Name: Rod MacLachlan
Date: October 7, 2002 at 09:20:55 Pacific
Reply: (edit)

Mine did exactly the same on trying to install OS 10.2. Now every time I switch on my iMac my screen is horrible - sometimes green, sometimes pink and sometimes it is totally black.
I am back to OS9 but the problem is still there.
There must be some sort of problem with 10.2 surely??


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Response Number 3
Name: Adam Bankhead
Date: October 8, 2002 at 00:07:40 Pacific
Reply: (edit)

Exactly the same problem uccured on my
Imac, the DVD SE 400MHz 1999 when i
installed OSX and Jaguar.
I have checked whith a company how
repair Macīs. There comment on the
phone is, Analog monitor card (directly
translated from Swedish).
The price is about 5000euro.
But now when i see others whith the
same problem when installing Jaguar i
wonder, could it be the new istall.


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Response Number 4
Name: Matthew
Date: October 15, 2002 at 09:11:14 Pacific
Reply: (edit)

Have you tried running the firmware
updaters that came on the os x.2 cd's.

This fixes the problem. Well, at least it did
on the iMac that I know about (Joe's
above).

That will teach him not to read the
ReadMe file... :-)



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Response Number 5
Name: cye
Date: October 21, 2002 at 13:04:11 Pacific
Reply: (edit)

wow! my imac SE DVD had exactly the same problem when i updated to jaguar. that makes it... 6 people on this posting alone. i'm going to bring this posting to apple's attention...

in the meantime i'll try the firmware updaters (of course i'm not sure how i'll be able to follow up what's happening since i can barely read my screen...!)

glad i found this.


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Response Number 6
Name: the pickle
Date: October 24, 2002 at 10:59:43 Pacific
Reply: (edit)

This just in...

This article on Mac OS X Hints pretty much confirms that this is a known problem if the firmware on a G3-based iMac has never been updated.

p


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Response Number 7
Name: the pickle
Date: October 24, 2002 at 21:33:29 Pacific
Reply: (edit)

And just to follow that up with some more info...

This KBase article has links to the firmware updaters as well as instructions for installing them.

p


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Response Number 8
Name: Phil
Date: October 25, 2002 at 22:57:19 Pacific
Reply: (edit)

I also had this problem, and the hard drive failure. This is my first mac, I've been an ibm user since 1986 or so...and before that an apple 2 user. I am amazed that Apple actually made this product, and would not issue a recall on it...and mac is supposed to be user friendly, and error free. I've had more problems with this system than I have had with my past 5 pc's.

Phil


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Response Number 9
Name: Phil
Date: October 25, 2002 at 23:19:24 Pacific
Reply: (edit)

updating the firmware worked worked for me for future referance.

Phil


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