For some reason when I try and "send and receive all" the program quits and nothing is received. Occasionally, I get the message "unable to receive mail at this time, try re-entering password". I have not changed any of my settings and have checked and double checked that they are correct. I have two email accounts, my outlook express account uses a virgin email address and it is the one that I use most often. The other uses the freeserve address above, and, since encountering this problem, I have been able to receive a few items of mail through it. I would be most grateful to hear the comments from anyone who has experienced the same problem, or who knows what the probem is. If it helps, I am using Mac OS 9 (.0.4 I think) and I do not currently use any extra utilities with my email.

I had similar problems a couple months ago using OE 5.02 with OS 9.04. After much time wasted resetting preferences and account information, rebuilding desktops, running utilities, and scouring the net for answers, someone suggested that I reinstall Outlook Express. I made a backup copy of the Identities folder that lives inside the OE folder (this is where all your account info and email messages are stored). Then I downloaded a fresh copy of OE and installed it. I gave it all my account info and it worked beautifully. Then I replaced the new Messages folder with the one from my old Identities folder. My messages were restored. I hope this works for you. I guess something got corrupted in mine somehow. I never knew what the problem was, but I was happy to see it gone. Otto

I call my on-line provider (Earthlink) for my Internet line and they re-set my e-mail. This was a quick and easy solution.