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can't get online

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Name: Wolfgang
Date: August 18, 2002 at 11:53:00 Pacific
Comment:

Starting about a week ago, when I try to connect to the internet with my G4 (9.2.2), I get a message saying that the Remote Access is not responding properly and that I should check the configuration of my control panels. On the rare occasion that I do get online, it is so slow as to be unusable and then I get disconnected. What might be the problem? I tried changing my ISP. That didn't help. I'm using a dialup service and an internal 56K modem.



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Response Number 1
Name: fieraci
Date: August 18, 2002 at 13:20:12 Pacific
Reply:

You pay your ISP money.....and they tell
you what?


0

Response Number 2
Name: James
Date: August 18, 2002 at 20:56:17 Pacific
Reply:

Since the problem occurs with two different ISPs,
it's probably not the ISP. This leaves either: 1) a
problem with the line; 2) a problem with software
or settings; 3) a problem with the modem.

1) Fax machines and other devices can interfere
with the function of modems. If you're using a
splitter, it could be a problem with that. Try
another jack in your house, or another line if
possible.

2) Invalid DNS settings in the TCP/IP Control
Panel can cause problems once you're
connected, such as slow Internet access. Trash
the TCP/IP Preference file and set the TCP/IP
Control Panel to "Connect Using PPP" and
"Configure Using PPP Server". Most ISPs load
DNS servers dynamically.

It could be a problem with the Modem Script. Try
selecting "Apple Internal 56K Modem (v.34)" in
the Modem Control Panel. This will slow the
modem down a bit as well, which can help in
some circumstances.

To completely rule out software, perform a clean
install of OS 9.2. You can revert to the Previous
System Folder if it does not fix the problem.

3) If you've tried 1 and 2, and it is definitely not a
problem with the ISP, it could be a problem with
the modem. Save the $200 or more it will cost to replace the modem, and spring for Cable
or DSL (if it's available where you live).

James


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