ipod nano display white with coloured lines

November 13, 2012 at 09:08:18
Specs: Windows 7, 256MB

Hi, I have an ipod nano 4th gen 16gb model no. A1285. The phone seems to power on fine but the display is frozen white with vertical coloured lines. I cannot seem to get anything else to happen. Any help would be appreciated. Thanks.

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#1
November 13, 2012 at 22:51:09

Hi Ryan,

Reset the iPod:
1. Turn the Hold switch on, then back to off.
2. Press and hold the Menu and Select buttons for 10 seconds (until the Apple logo appears).
3. You may need to repeat the reset several times.

If the reset doesn't help, then put the iPod into forced disk mode.

Put iPod into Disk Mode:
Apple suggests that you ensure your iPod is charged before following the next step. Plug the iPod into a high-powered USB port, let it sit for 2 hours, then disconnect it. If you have a wall charger, plug in the iPod, then follow these steps while it is still plugged in.

1. Turn the Hold switch on, then back to off.
2. Press and hold the Menu and Select buttons until the Apple logo appears
3. Immediately switch your figures to press and hold the Select and the Play/Pause buttons until "Disk Mode" appears at the top.

Connect the iPod to the computer and (assuming it shows up) reset the iPod again to get it out of Disk Mode. If at this point you still have the white screen, restore the iPod using the restore function in iTunes under the Summary tab (this will erase everything on the iPod and put it at factory settings).

Don't disconnect or eject the iPod until the store is totally done. After you think it's done, wait another five minutes.

Hope this helps.

Thanks & Regards
Debbie B
#iworkfordell


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#2
November 14, 2012 at 08:06:40

Tried everything you mentioned including restoring function in itunes to no avail. The screen just stays white. I assume if you were to take it into an apple store they would just tell you to buy a new one rather than refurbish it?

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#3
November 26, 2012 at 03:07:49

Hi,

I would suggest you to speak to apple store as this seems like a Hardware failure.

Thanks & Regards
Debbie B
#iworkfordell


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