Hi all,
I have recently brought a new webcam (and then replaced it for another!) which needs to be working from my windows 2000 server. The only problem is, when I get it all setup and installed, I restart the comp, and its all completely mucked up all services have errors, e.t.c (I have to restore a backup to get it as it was.)

Is there a way to make it work? are there any work around for it?..is there anything I can do?!!

Any help is much appreciated.

If It's not broken, Don't fix it!

Look in System Information.
(Start - Run - type: msinfo32 , OK)
On the left look at Hardware Resources - IRQs.
If any device is sharing an IRQ with a USB controller related device, other than other USB controller related devices, you can have strange problems when certain more sophisticated USB connected devices are connected, even if you were not having problems with USB devices previously.
E.g. if a device on card in a slot is doing that, try moving it to another slot.
Don't use the PCI slot on the end nearer the middle of the mboard for anything except a PCI video card - that slot is forced to share it's IRQ with the video and that often causes problems.

If you did have that problem and cured it, you also need to re-load the Windows USB stack.
Uninstall everything in Device Manager for your USB controllers.
Unplug all USB devices.
If you still have a PS/2 or serial mouse connected, Shut Down the computer.
If that leaves you without a mouse but you still have a keyboard, hold down Alt and Ctrl, press Del, let go of those keys; hold down Alt, press U, let go of those keys; press U - the computer will Shut Down.
If you have neither mouse nor keyboard, hold the power button in for at least 4 seconds until the computer shuts off, then let go.
Plug in at least your USB mouse and/or USB keyboard if applicable.
Boot the computer.
If you held the power button in to shut off the computer CHKDSK will want to run - let it - don't press any keys when you see it's blue screeen.
Windows will re-load the USB stack auomatically while booting.
Try all your USB devices.

Okay, I am just working thought What you have said here.

Two ports with 4 controllers on them.

They are;
--------
IRQ 21:Standard dual channel PCI IDE Controller

IRQ 21:Adaptec ATA PAID 1200A Controller

IRQ19: Standard OpenHCD PCI to USB host controller

IRQ19: Standard OpenHCD PCI to USB host controller
----------

I guess this is not right? What should I do to resolve the problem (sorry, I have now become a bit baffled!)

Secondly, the motherboard in that board is ATX, giving me 3 (I think!) PCI slots.
>So it should be Video card or nothing in the one nearest the middle of the mobo itself?
>Then anything else for the other 2 slots? (I have a Sound Card, and then Raid Controller)

If It's not broken, Don't fix it!

"IRQ19: Standard OpenHCD PCI to USB host controller

IRQ19: Standard OpenHCD PCI to USB host controller"

It's normal for USB controller related devices to share the same IRQ.
It's also normal for the other two devices you list to share the same IRQ.
What causes problems is if some other device is using the same IRQ as the USB controller related devices.
If no other device is, you don't have the problem.

"...3 (I think!) PCI slots.
>So it should be Video card or nothing in the one nearest the middle of the mobo itself?
>Then anything else for the other 2 slots? (I have a Sound Card, and then Raid Controller)"

Yes, that's right.
PCI slots are usually white or creme colored.
Do you have a card in that first slot?

If there was a problem with either of the other two cards, you would probably have problems even when the web cam is unplugged, and before you installed it's software.
.....

Did you install the web cam drivers and software for Win 2000, or XP?
Usually 2000 drivers work for XP and visa versa, but sometimes XP drivers may not work properly for 2000.
Do you have at least SP4 updates installed for 2000? Some more recent devices will not work properly unless you have SP4 or later updates installed.

Are you sure you installed the webcam software correctly, according to the installation directions?
E.g. You are often supposed to install the drivers and software FIRST, THEN you plug in the web cam, or you plug in the web cam only after being asked to do so by the installation. If you didn't do that, the software may not install properly.

It's extemely unlikely two different web cams would not work properly if you installed the software properly.
Did you un-install the software and drivers for the first one in Add or Remove Programs before you installed the software for the second one?

Did you have a minimum of programs running when you installed the software? Did you disable your anti-virus or anti-adware program (the resident, always running part)before you installed the software?
Are you using a third party software firewall? If so, was it disabled when you installed the software, or have you tried disabling it to see if the problem goes away?

Does the problem go away when you un-install the web cam software, and/or unplug the web cam?

Okay, good to hear those are alright!

I have opened up the box so I can know a bit more about what I am talking about! (Starting from the center of the board)
>It has one PCI black slot (empty)
>One small slot (not sure what it is) (empty)
>2 white pci slots, have sound card and raid controller in (although for another reason, I am going to take the sound card out.)

Yup, on the box it says it is compatible with windows 2000. And I did install the drivers before plugging it in. (It works fine until it is plugged in, windows install the camera drivers from where the CD has put them, and then it works great. Just when you restart the computer its all broken!

Yes I have removed the software for the first one.

No, I didn't get it down to the absolute minimal (because it is my server) I was trying to reduce down time for everything. Anti-virus was off, but about 5 programs on top of windows itself (obviously) were running.

You do have a point there though!, I did not disable the firewall. And I am just remembering now, once everything is installed and working (before I restart) the firewall does pop up just after all the install has finished, and says "The firewall settings have been changed."

I am using SoftPerfect Personal Firewall. Do you think this could be related to the problem? (I can't even see though why it needs to touch the firewall!??)

No It doesn't, once Its broke, most services and databases are corrupted or have some kind of error. So rather then troubleshooting each one, I just restore a system backup ;)

Hope that info has helped you help me!,
Thanks for the help so far. :)

If It's not broken, Don't fix it!

"And I am just remembering now, once everything is installed and working (before I restart) the firewall does pop up just after all the install has finished, and says "The firewall settings have been changed."

I am using SoftPerfect Personal Firewall. Do you think this could be related to the problem? (I can't even see though why it needs to touch the firewall!??)"

Try disablng the firewall to see if the problem goes away.

If that doesn't help, try un-installing, re-installing the web cam software with it disabled.

"One small slot (not sure what it is) (empty)"

If it's about 2 inches long it's probably an AMR slot - for an AMR dial-up modem, or an AMR combo sound card/modem

"No, I didn't get it down to the absolute minimal (because it is my server) I was trying to reduce down time for everything. Anti-virus was off, but about 5 programs on top of windows itself (obviously) were running."

When you are installing software for most devices and larger programs, you are almost always warned that you should have a minimum of programs running while installing the software.
I realize in your situation that you want to minimize down time, but you may have to do so anyway. Perhaps you could choose a time when fewer people are likely to be wanting to access the server.

And you loading a previous restore point soon as you can doesn't help solve your problem - we need to know what broke in detail before we can hope to be able to t-shoot what your problem is.

Another thing you could try is to choose the Custom install option or similar when installing the web cam software - there may be some features you can choose not to install that may be causing the problem that you don't need to use - such as to do with being able to use the web cam on the web itself.

You could also go to the web cam manufacturers web site to see if thay have any t-shooting info that might be helpful, such as firewall settings you need to make or change.

Okay, Im shattered so off to bed now, but I will schedule this for first thing tomorrow.

Yes, I think it is firewall based actually lol. I will uninstall it all, disable firewall, close all programs, install it, test it, reboot it and see what happens.

Okay, if it comes to it, I guess I will have to not restore It so quickly, but my problem is, until its restored know one can use it! :(:( - But thanks for understand about the whole down time problem, I really appreciate that, and will try to not let it effect you helping me.

For now, If I save the event logs and upload them Will that be good enough maybe?

Yes, I think it must be a modem slot in that case, thanks.

Okay, I'll see how it goes tomorrow, and have a look on the website if need be

Thanks for the continued help.

If It's not broken, Don't fix it!

Okay, well I have tried that, and nothing much is different.

It does work in any instance, just after the restart, nothing else works!!!

I find the below link which i a zip file with all my event logs in it.
If you feel happy to, could you please take a look and see if it helps you work it out.

Note:I have been doing a fair amount of work on that server over the last few days, and so there is a fair amount of other warnings and what have you in there. You are only interested in the ones this from 8am this morning. (14/04/08)

http://heavens-end.co.uk/share/evt_...

Other than that, there is not much to report. I still haven't a clue what could be wrong. I tried using a different USB port as well this time.

I will just head over to the manufacturer's website now and see what that has to say. - Maybe there are some drivers for server OSes.

Many thanks for you help.

If It's not broken, Don't fix it!

"I tried using a different USB port as well this time."

It should not make ANY difference which USB port you use, EXCEPT possibly in these cases....
- more sohisticated USB devices often do NOT work properly when plugged into a USB port in USB hub, as in, a hub that is two or more USB ports that plug into one USB port directly connected to the mboard - directly connected being either one built into the mboard edge, or one wired to the pins for one USB port on a mboard header.
Some devices will not work in such a hub even if the hub is "powered" - has a external +5v power supply that can supply 500ma to every port even if all ports are used (otherwise more than one device connected to the ports share part of the 500ma available from a single directly connected port).

- the wiring to some case front USB ports is inadequate and will support USB 1.x devices but not properly support USB 2.0 devices, or more sophisticated USB devices, even if each port is directly connected to pins on a mboard USB header.

Therefore, try a directly connected to the mboard USB port - the most reliable is one built into the mboard edge, or one that connects directly to pins on a USB header on the mboard, providing you are sure other more sophisticated USB devices work in that port.

E.g. One of my cases has two such front USB ports that each directly connect to pins on a mboard USB header. They work fine with USB mice and keyboards ( USB 1.x devices) but they DO NOT work properly with USB flash drives, an iPod Shuffle, or USB printers.

If you have USB ports higher up on a case front, such as in a drive bay, if there are two or more USB ports in that, they are likely to be ports in a hub of the type I mention above [they are probably not "powered"] that have two or more ports that connect to only one directly connected to the mboard USB port.
......

I looked at your zipped file.

I rarely look at these, and I've never used a server.

application.evt

HUGE!

Application exception event occurred:
App (pid=4172)
When: 3/31/2008 @ 05:41:37
Exception number: c0000005 (access violation)

These many times:

function: NtWaitForMultipleObjects

function: NtRemoveIoCompletion

function: ZwWaitForSingleObject

function: NtDelayExecution

first line starting with FAULT

State Dump for Thread Id 0x10d8.....

function: <nosymbols>.......

FAULT ->07fc8e84 8a10 mov dl,[eax] ds:f8de4c20=??

........

directory_serv.evt

some in machine language?

error? several times

INTDS GeneralSERV....Inter-site MessagingSERV-1 The specified server cannot perform the requested operation.
.....

dns_serv.evt

some in machine language?

Zillions of lines mentioning heavens-end.co.uk
........

file_rep_serv.evt

lots of machine language?

several different errors, ALL for serv-1.heavens-end.co.uk

It appears there is a blank line after each one.
........

security.evt

very short

single entry for HEAVENS-END
.......

system.evt

first error found?
just before first blank line
1heavens-end.co.uk......
1Service Control Manager At least one service or driver failed during the system startup..................

Many other errors, not all for heavens-end.co.uk

It appears there is a blank line after each error.

Oh right, very useful information on USB there, I will remember that thanks, and it starts to explain another problem I have been having (another story lol)

However, you made me think, also, the USB port and w/e can be a problem, because as I say, the webcam does work fine, just after the crucial restart, nothing else!!

Okay, thanks for clarifying those errors, I was a little embarrassed about posting,as I am aware there are many different errors on there right now which I don't have he time to address!

What I was really after, was just if you saw anything which stood out as might be the cause of my problem.

I still haven't had time to have a look on their website, I know I said I would, I'll go have a look now, perhaps emailing their support, ans seeing if there are any drivers for servers would be thee best way to move forward for now.

Many thanks again for all you advise, It has been most useful.

If It's not broken, Don't fix it!

In addition to trying disabling the frewall while installing the drivers and software and the other stuff mentioned above...

heavens-end.co.uk may have something to do with the drivers and software installed for the web cam.
You could try NOT choosing the default no-brainer installation - choose Custom install or similar, and you may be able to NOT select some of the stuff you don't need to make the web cam work.

Okay, I will try that.

Remember however, its only when I actually plug the cam in and windows sets it up. - But I guess this would all be influenced from whats installed off the disk.
Thanks! :)

The camera is an Advent ADE-1300K
Just out of interest, advent is a real company do you know?!, Because when I tired searching for a site, I found nothing but a load of questions on other forums! :(

If It's not broken, Don't fix it!

I can't find an appropriate web site either.

You could have bought one of many other brands of web cam that do have a web site.

searched for: Advent ADE-1300K

(and Advent web cam, and Advent webcam, and Advent manufacturer, and Advent manufacturer web site, etc., etc.)

"DRIVER NEEDED: advent ade-1300k (Windows XP Professional) [USB]

----------------------

try looking for SN9C201 / 202

When I install the driver with the CD that comes with it, the installation window says:
"USB2.0 PC (SN9C201&202) Software Installation Ver 5.5.1.201"

The camera is actually a Sonix sn9c201/202 - use the Sonix Technology website! "

I looked and found no webcam - apparently Sonix makes chips and chipsets and these model numbers are the main chip inside the web cam. The following drivers (which probably also includes associated application software) may be exactly the same. You could maybe try them.

http://www.sonix.com.tw/sonix/produ...

http://www.sonix.com.tw/sonix/produ...

Alright!!, well I never Like to speak too soon, but the older driver on that site seams to have done the trick!!!

I didn't think it was going to be any good in the end because I compared it to the driver on the cd, and yes, it had the same code on it and everything, all that was different was it was put together with a different installer, and thew version was a bit more too.

But it did work!, all systems are go!, and hopefully, its going to stay that way.

Just as a note: I did also stop the 'USB Audio part of the webcam from installing too, I don;t know why, But I have always thought that caused some problem, so as I don;t need it, I didn't install it. But I guess, and technically and hopefully it was the drivers that did it! (That clarified im not sure whether we shall ever know, as I don't plan on installing the audio in the very near future as I can't afford any more downtimes right now. But if I do, for the sake of the forum, I will post the results back here.

Anyway, bottom line, the older driver works great!, Thanks so much for all your time and help. I know without your help I don;t think I would have ever got hat working, and I would still be messing around taking them back to PC World, and they are hopeless anyway!

Thank you again - and I guess I need to learn how to search and investigate things better!

If It's not broken, Don't fix it!

It's good to hear those generic drivers etc. worked!

It would be hard to compare them with the ones on the CD. There may be a version number when you look at the Properties of the files.

All it takes sometimes is as little as one error in the installation files - perhaps a typo - for them to not work properly.

Or the CD may have at least one corrupted file because of a flaw on the CD.
E.g. A friend of mine has a Sabrent TV tuner card that I suspect has such a flaw on it's CD - the card works fine with downloads I got from the Sabrent web site.

yeah, it was the version number and publisher I compared it with.

mm, guess so. These peple should be far more carefull with the rubish they stick on the CDs lol.

Well, thanks again for the help.

If It's not broken, Don't fix it!

It would probably help if next time BEFORE you bought something you made sure there was a decent web site and support for it. In this case there are lots of web cams with similar features for a similar purchase price that have decent web sites.

Yeah, you are very right. I will do.

I was going to buy a better cam, But I went in three different stores (usually buy stuff online,) but thought I would go to a store for something to do.

All of them were sold out.
I ended up in PC World, and they had a good selection when I brought the first one(Just went for a cheaply) but when I went back again, they only had that same model and another one. - Bit ridiculous, so wasn't like I had much choice!

Must be some kind of shortage in webcams or something over here!

If It's not broken, Don't fix it!