Wireless Mouse/Keybd Does'nt Work

Dell / DIMENSION 2400
February 7, 2009 at 15:16:42
Specs: Microsoft Windows 7 Ultimate, 2.393 GHz / 765 MB
I have a Dell Dimension 2400 that hasn't had this problem until now. The wireless keyboard/mouse combo that I have for this computer will not work without having a corded keyboard plugged into the computer's PS/2 slots. The combo is a little over a year old. I have also had other problems with the computer lately (BSOD and STOP messages, Exemption error messages) that I am working to resolve now.

Will
Free Computer Help: http://www.william234.co.nr/


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#1
February 7, 2009 at 16:15:46
It is a common BIOS default setting to require the presence of a PS/2 keyboard in order to boot. Not sure whether enabling legacy USB support in BIOS will automatically disable the PS/2 requirement but it will be worth your time to look at your BIOS settings.

I'm not certain a wireless keyboard will work in BIOS even if Legacy USB support is enabled.

A wired USB keyboard would be a good thing to have as a fallback in the event you need to access BIOS in future.

Goin' Fishin' (Some day)


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#2
February 7, 2009 at 16:22:05
Okay, but the thing is, I HAVE been able to use my wireless keyboard in BIOS and before Windows boots up. I contacted Dell Support and they said that it should work, it's just a matter of configuring (which they "couldn't help me with.")
I don't know why I bother with Dell Support. I have contacted them on several occassions and they usually give me wrong answers or are not right. They said that a 300W PSU will not work in my computer, it is working right now. They said Wake on LAN isn't available, yet I can turn my computer on over my LAN. (Sorry for ranting. I do that alot!)

Will
Free Computer Help: http://www.william234.co.nr/


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#3
February 7, 2009 at 17:05:18
New Information:
When I try to start the computer without a corded keyboard plugged into the computer, not only does the wireless keyboard not work, I get an "==========EXEMPTION==========" error message and Windows will not start.

Will
Free Computer Help: http://www.william234.co.nr/
"Sorry for ranting. I seem to do that a lot!" -ME


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Related Solutions

#4
February 7, 2009 at 18:53:12
Again I suspect your bios settings have changed. boot up into bios ( by pressing the appropriate key while booting. Could be F1, F2, F12, DEL. Your manual should tell which ) and check if there is an option to turn off the PS/2 keyboard check, and that legacy USB support is enabled.

Goin' Fishin' (Some day)


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#5
February 8, 2009 at 09:51:40
I have checked and legacy keyboard is enabled and the keyboard check is disabled.

Will
Free Computer Help: http://www.william234.co.nr/
"Sorry for ranting. I seem to do that a lot!" -ME


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#6
February 8, 2009 at 14:28:20
Possible bad memory stick or a hd going bad o has bad sectors for booting.

The most likely way for the world to be destroyed, most experts agree, is by accident. That's where we come in; we're computer professionals. We cause accidents.
- Nathaniel Borenstein


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