hi there--i'm new at this so i need help--my outlook express will not work and when i turn on Internet Explorer, Messenger or go on the internet i get this message: C:\Windows\system32\ctfmon.exe the NTVDM CPU has encountered an illegal instruction CS:Odd7lP:ollaOP:db 22f9fae5 Choose 'Close' to terminate this application. and shockwave keeps crashing on me--- also my cd rom drive and my dvd drive will not work---they have yellow ! marks on them and they will not read my disc...although the conputer tells me they are working....i am running windows xp home --2002 sp3 hope someone can tell me how to fix these problems..in simple terms so i can understand and get this fixed...please help thanks Clar

First you need to run CHKDSK see: http://support.microsoft.com/kb/315265 Secondly you need to install the Motherboard Chipset Drivers, which are available from the Chipset Manufacturer!

hi there thanks for the info ---i will try these things and hope something works--- i have no idea what a Motherboard Chipset is or where to get it at....there was a new motherboard put in my computer some time ago and i don't know the name of it---do i have to take my computer apart to find this information and what should i look for? also the Config..folder seems to be empty and will not work either any help on that --or is everything acting up because of this motherboard chipset----do i need a new motherboard? thanks for the help so far and i would appreciate any further help you may be able to give --thanks Clar