windows and dvd drives

Microsoft Windows xp home edition sp2b
October 7, 2009 at 16:22:42
Specs: Windows XPhome version2002-sp3
hi there--i'm new at this so i need help--my outlook express will not work and when i turn on Internet Explorer, Messenger or go on the internet i get this message:
C:\Windows\system32\ctfmon.exe the NTVDM CPU has encountered an illegal instruction CS:Odd7lP:ollaOP:db 22f9fae5 Choose 'Close' to terminate this application.
and shockwave keeps crashing on me---
also my cd rom drive and my dvd drive will not work---they have yellow ! marks on them and they will not read my disc...although the conputer tells me they are working....i am running windows xp home --2002 sp3
hope someone can tell me how to fix these simple terms so i can understand and get this fixed...please help
thanks Clar

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October 8, 2009 at 05:43:52
First you need to run CHKDSK see:

Secondly you need to install the Motherboard Chipset Drivers, which are available from the Chipset Manufacturer!

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October 9, 2009 at 11:03:33
hi there
thanks for the info ---i will try these things and hope
something works---
i have no idea what a Motherboard Chipset is or where to get
it at....there was a new motherboard put in my computer
some time ago and i don't know the name of it---do i have to
take my computer apart to find this information and what
should i look for?
also the Config..folder seems to be empty and will not work
any help on that --or is everything acting up because of this
motherboard chipset----do i need a new motherboard?
thanks for the help so far and i would appreciate any further
help you may be able to give --thanks

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