Windows Help & Support service not working

August 30, 2010 at 14:40:54
Specs: Windows XP media center
Help and support is not listed in system services. Tried the zip file which did not add it again. Can't do a reinstal because I have no disc as xp was already installed on computer when I bought it.

I'm trying to fix my cd/dvd drivers and it calls on the troubleshooting wizard which says to pull up help and support. This is where I encounter the problem. HELP!


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#1
August 30, 2010 at 20:43:47
"Help and support is not listed in system services."

Try this
Start - Run - type: svhost.exe -k netsvcs
Click on OK or press Enter

"Tried the zip file which did not add it again."
What zip file ?
Add what again to what ?
You have to un-zip (extract the files from) zip files.
RIGHT click on the zip file, extract the files

"I'm trying to fix my cd/dvd drivers ..."

The generic drivers for almost all CD and DVD drives are built into Windows.
If the drives are connected correctly, Windows will install drivers for them automatically.
What problems are you having with them ?
Have you been fiddling with connections to drives inside the computer case ?

"Can't do a reinstal because I have no disc as xp was already installed on computer when I bought it."

If you have a brand name system, almost always, either it came with Recovery disks with which you can reload Windows (XP MCE is on two CDs, or possibly a DVD but I've never encountered or heard of it being on a DVD - it won't fit on one CD), or there is a program already installed by the brand name in your programs list with which you can make a Recovery disk set.
If not, if your computer is not more than about 5 years old, you can probably order a Recovery disk set from the brand name's web site, and it will cost you less than even an OEM XP Home CD alone. E.g. If your computer is an HP or Compaq model, if Recovery disks are available, they're listed in the software Downloads for your specific model. The specific model (and product number) is on a stuck on HP or Compaq label on the outside of the case.

By the way, you can't do a full Repair installation of Windows MCE 2005 if you install it from two CDs - bugs on the CDs prevent the second disk from being accepted as valid. You can quit Setup at the point where it won't load the second CD, but if files you needed to fix were on the second CD that won't fix the problem. Both CDs must be accessed in the same drive.
......

If you use the OEM MCE 2 CD set to install it, there are bugs in it's Setup that were in the first version (MCE 2002) that have never been fixed in newer versions, such as MCE 2005, the currently available version.

When you get through about 2/3 of the way loading files from the first CD and setting up Windows, it asks you to insert another CD, but the title of it is WRONG. Insert the second CD at that point. It will load files from the second CD for a while, then it asks you to insert another CD, but the title of it is ALSO WRONG. Insert the first CD at that point, and Setup will finish successfully.
Both CDs must be accessed in the same drive.

If you get confused about what CD Setup is asking for and Skip loading files from the second CD, or Skip loading files from the first CD the second time, MCE is not installed properly!! You must start Setup over again, from scratch, and do it the right way!



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