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Windows detected a hard disk problem

April 20, 2011 at 20:54:00
Specs: Windows 7, 4gb ram, 2.2ghz

hey all.

I bought a Samsung EasyNote refurbished which just came today and is pretty much brand new.

Although i keep getting the "Windows detected a hard disk problem" however so far, I haven't noticed anything wrong with performance.

I downloaded Crystal Disk to check my sectors and "Read error rate" is in the red with Current as 1 and Worst as 1. I also have "Current pending sector count" in the yellow.

My disk is a WDC WD32000BPVT-22ZEST0 ATA. Is it the end of my HDD? Anyone more details you need, just say.


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#1
April 20, 2011 at 21:03:41

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
http://www.computing.net/windows95/...

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibility, on another computer if you need to.

E.g.

The Western Digital site has Data Lifeguard tools ?

Seagate's Seatools will test any brand of hard drive.
Do the long test.
http://www.seagate.com/ww/v/index.j...

The bootable Dos versions of SeaTools can be used even if Windows is not working properly.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.


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#2
April 20, 2011 at 21:16:12

Thanks for the reply.

Ive just downloaded it and done some scans. So far SMART test = fail.
Short dst = fail
Short generic = pass.

Just scanning long generic. Will follow up after.


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#3
April 20, 2011 at 21:29:20

long generic has also failed. So is it dying?

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#4
April 21, 2011 at 01:28:33

The drive is damaged and is likely to fail. If there is a warranty I would return the computer for another.

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#5
April 21, 2011 at 07:32:58

Your hard drive definitely needs to be replaced.

Laptop / Netbook hard drives never have a warranty longer than 3 years.
You can determine whether it is still under warranty on the Western Digital web site by using it's specific model number or serial number.
If it is under warranty, you probably have to use Western Digital's Data Lifeguard Tools to test it and copy down the error codes or messages it produces in order to qualify for the RMA (Return of Merchandise Authorization), and then ship it to some place they specify at your own cost, abiding by the shipping packaging requirements specified on their web site.
Usually you are shipped the exact same model, or if not a model that is very similar, at their expense, and it will have the remainder of the warranty period, although the replacement drive will usually last at least as long as the original warranty.

Or you could just buy another hard drive locally.

If the laptop did not come with Recovery disks, you have a problem - what are you going to load the replacement hard drive with ?

"Samsung EasyNote "

Huh ?

When I search the web with that, I find only Packard Bell EasyNote laptops.
Samsung may be who makes the Packard Bell EasyNote, but Samsung itself has no such models.

.


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