Windows 7, samsung R519 not booting up

Acer / Aspire 5310
October 14, 2011 at 11:23:13
Specs: Windows 7, 1.6GHZ 1Gb
I have a laptop, samsung R519, that will not boot up, it was fine last night, i can get as far as the boot screen then it will go black. I have chosen f4 at the boot screen to samsung recovery and it just hangs on loading, i have tried booting spotmau to attempt to check hard drive and run diagnostics, again hangs at loading, i have used a windows 7 disk in order to repair from that, again it hangs, it will not boot using F8, it will boot into the BIOS only, plz help :-(

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October 14, 2011 at 11:43:46
Have one on my desk right now acting like that (An ACER Aspire laptop, 'er, more like craptop). This one has a bad RAM chip.

- Pull RAM, test boot system to see if beep code sounds for no RAM

- Put one RAM module back in (if you have more than one), test boot system; test RAM with Memtest or Windows Memory diagnostic.

- Move that RAM module to another memory slot on the motherboard, retest RAM with Memtest or Windows Memory diagnostic.

***{Note, if system still hangs, you may want to pull the HDD too}.

- Put OTHER RAM module (2nd module, if you have one) back in (if you have more than one), test boot system; test RAM with Memtest or Windows Memory diagnostic.

- Move that OTHER RAM module to another memory slot on the motherboard, retest RAM with Memtest or Windows Memory diagnostic.

MOOOOooove! OH and you're welcome!

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October 14, 2011 at 12:50:19
hi and thanks for helping.

After pulling both ram, no boot at all, no beep code for no ram, there was power to the system but no boot screen or beep code.

I have run windows diagnostics on both sticks of ram individually in both slots, both passed after 1 pass.

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October 14, 2011 at 13:33:54
i have just done a hdd tests using SeaTools for dos, it has failed reporting the drive is not responding, so I take it its my hard drive. Problem is I have a hidden partition on the drive with all the recovery software, if i purchase a new hard drive would it be possible to recover the hidden partition?

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Related Solutions

October 16, 2011 at 12:33:05
FYI, when you test RAM, run it more than just one pass. I'll try to run RAM diagnostics as long as I can (hours), to thoroughly test RAM.

Yea, sounds like a bad HDD. As far as recovering that hidden partition, I've never done it. I would imagine that it could work using a disk cloning tool like Symantec Ghost or Acronis. Did you make Windows recovery DVDs/CDs before the HDD died? You may want to contact the Samsung tech support for that.

Recovery partitions are Microsoft's and the PC hardware Mfg'rs dirty little secret...because, if you don't create the recovery media, and the HDD dies, you either have to order the Recovery media from the Mfg, or buy another Windows license.

I've actually made these recovery disks for customers PCs, and then have gone back to try use them, and have them not work! Talk about a scam!

MOOOOooove! OH and you're welcome!

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October 16, 2011 at 14:00:49
Hi and thanks again for your help. I have not tried cloning yet, I have been onto samsung and microsoft with absolutely no luck. My original plan was to replace the HDD and install an OEM copy of Windows7 using my own licence key, preventing all unwanted software being installed, after checking the licence on the bottom of the notebook, no licence key, samsung say they cant help me and microsoft say the same.....the guy i spoke to at samsung actually suggested cracking a copy of windows7 i coulnt believe it!!!! i am upset at the fact i have a valid licence and cannot use it. I need a DOS based cloning software, that can run independantly in the DOS environment. Am I able to clone a 160Gb HDD to 150GB USB external HDD do you know? and is there any bootable DOS cloning software you know of?

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October 17, 2011 at 09:00:07
Wow, that is sad; tech support suggesting something so ridiculous. Truly shows the state of Tech Customer Service support these days (badbadbad). The only cloning software I've ever used is Symantec Ghost - versions 5 thru 11. Older version of Ghost were DOS based, newer versions aren't.

Yes, you should be able to clone to different size HDDs, but, depending on the health of your dying Seagate HDD, it may not work. With some cloning software, you can select settings that ignore bad sectors. But, this usually result in corrupted data transfer in the cloning process. I've done this first hand with various versions of Ghost trying to save customers HDDs...but it doesn't always work, then you end up reinstalling the OS from scratch.

Clone Software Freebies, these may work (I've never tried these):

You may have to push Samsung more than a few times to get them to assist you, afterall you have a valid OEM Windows 7 license on your laptop, they should have some record of that, and should provide assistance. Although, some customer support is better than others, I've never had to deal with Samsung. If you become enough of a pain (and you very well may have to), they'll help you, just to get rid of you (haha). I'd harass them to send you Windows 7 recovery disks. Remember....without customers, (and these days, customers are putting up with a lot of bullsh*t) these companies wouldn't be able to exist!

MOOOOooove! OH and you're welcome!

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