|Wow, that is sad; tech support suggesting something so ridiculous. Truly shows the state of Tech Customer Service support these days (badbadbad). The only cloning software I've ever used is Symantec Ghost - versions 5 thru 11. Older version of Ghost were DOS based, newer versions aren't. |
Yes, you should be able to clone to different size HDDs, but, depending on the health of your dying Seagate HDD, it may not work. With some cloning software, you can select settings that ignore bad sectors. But, this usually result in corrupted data transfer in the cloning process. I've done this first hand with various versions of Ghost trying to save customers HDDs...but it doesn't always work, then you end up reinstalling the OS from scratch.
Clone Software Freebies, these may work (I've never tried these):
You may have to push Samsung more than a few times to get them to assist you, afterall you have a valid OEM Windows 7 license on your laptop, they should have some record of that, and should provide assistance. Although, some customer support is better than others, I've never had to deal with Samsung. If you become enough of a pain (and you very well may have to), they'll help you, just to get rid of you (haha). I'd harass them to send you Windows 7 recovery disks. Remember....without customers, (and these days, customers are putting up with a lot of bullsh*t) these companies wouldn't be able to exist!
MOOOOooove! OH and you're welcome!