Windows 7 MSI laptop stuck in hibernation

Micro-star international A6200-248us lap...
August 10, 2010 at 15:47:41
Specs: Windows 7
"sleep" light remains on and computer stops after loading windows files. No desktop, only blue screen with dove logo and an operable cursor, but nothing to click on. Same result when starting in "safe mode". Have removed battery, and AC power, held power button, pressed 5 times and held (instructions from MSI rep) and rebooted pressing various "F" keys but cannot get computer to "wake up". Help! Computer is only 3 months old.

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August 10, 2010 at 17:30:41
Windows 7 and bios seem to work together so tight sometimes you can't break it. If you can't operate it normally then we can assume it has an issue. Since it is only 3 months old my guess would be some issue that needs warranty repairs.

The only other way I can guess is to try to get it to access bios and maybe re-flash it. I don't suggest you do that under a warranty deal.

Why did it take me over a year to phone in a problem to ATT?

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