Of course I have my OWN Netbook!! I also have a Dell Inspiron laptop and an Acer Aspire laptop. Not stolen. I am still paying for them. I went Microsoft and they had me logged in within a minute. For anyone else out there with the same problem, it was simple. At start up window hold down windows key+r for about 30 secs and wallah I was in. As far as installing service pack blah blah blah, too much work and I don't know what you are talking about. But thanks anyway.