Thank you. I clicked ont the link indicated by XpUser4Real (http://www.computing.net/howtos/sho...) and it took me to a page with tips for Quality Q&A then I clicked "my home" on the top right and it took me to a page where I could perform a scan of my computer for hardware specs. At that point it recommended I install Java and that cleared up the problem. What a relief! Thanks so much.
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