Solved why does Dell laptop hard drive go bad? It's only 2-year-old

August 30, 2015 at 09:56:05
Specs: Windows 8
Dell says I need a new hard drive. Laptop, 2 years old, only used by me. What made my laptop go bad? And what does the black splotch on my screen have to do with it?

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✔ Best Answer
August 31, 2015 at 17:04:40
How did you contact them? What method of troubleshooting did the Tech do? Are you located in North America? Did they send you something, a disk? A link to connect and download something?

Then what happened? Please provide more information so that we can help you work this out.



#1
August 30, 2015 at 10:22:07
More information would be good. What exactly happens when you boot the laptop? Do you see window booting? Do you get any errors? Is the "Black splotch" just a dark spot on a section of the screen? One more. If you connect an external monitor, press Fn F8, do you see the same screen on the external monitor?

Depending on what warranty you purchased, you may be able to have any bad parts replaced. Would you mind providing the Service Tag from the bottom of the laptop?


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#2
August 30, 2015 at 11:35:34
Dell last week, charged me 239. for fixing this laptop after it had crashed. It has been screwed up ever since and I have lost some of my photos, Word screens, etc. No error messages when I boot up, the black spot is in the middle of the upper left side of screen, over a inch long and half a inch wide, with several other smaller black/purple lines off of the top of the big splotch. No warranty purchased. 25GK2X1

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#3
August 30, 2015 at 11:58:53
The screen symptoms you described sound like a possible problem with the graphics card; presuming that the screen itself is OK (screen hasn't been physically damaged).

Hard to determine from what you describe... but what happens when you boot up though. Does it boot into a desktop?

Regardless - you might download and burn to a DVD the (free) ISO for ubuntu (ubuntu.com). Boot with that DVD. It will load itself into RAM only. Presuming it does load OK you can then (hopefully) access the hard drive and copy your files various to external storage (DVD and/or an external hard drive). Wise to regularly copy/duplicate personal files (whatever they may be) to external storage. That way if the system does go wrong your personal stuff is safe elsewhere?

It will also in effect checkout the hardware of the system too if it loads and displays the desktop OK.


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#4
August 30, 2015 at 13:34:46
Things go bad because nothing lasts forever.

The laptop may not have a warranty but the repair should, especially if it's only been a week.

If the screen issues are something new it may mean they damaged it when they worked on it.

And did you pay $239 for a repair that DIDN'T include a new drive? What was the original reason for you sending it off for repair?


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#5
August 30, 2015 at 13:49:02
Your Warranty for Next Business Day Support and Premium Phone support ended on 18 July. To me, that's a time frame recent enough that they should offer you a little more assistance that you seem to indicate you received.

As the guys stated, what was the original reason you contacted Dell for Support? What type of crash was it, and what type of repairs did they do? Did you take the laptop somewhere to have it repaired?

message edited by Jennifer SUMN


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#6
August 30, 2015 at 13:57:46
The first time I contacted Dell it was because my computer would do nothing. That was a week ago, they said it was a software problem and the $239. was to make it work and a 1 yr. warranty if I needed anything else.
I did not know that it only included software and now they are telling me they need $269. for the hard drive.
I know next to nothing about software, hard drives, etc. I can operate the computer very well but that is all. The laptop has been in no repair shops, this was all done by Dell in India, much to my chagrin.



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#7
August 30, 2015 at 14:46:11
"Why does the hard drive go bad?"
We can't answer that. Normally you would hope for a lot more than 2 years life from a HD but you could just be unlucky. All things electrical and mechanical can fail without warning.

Always pop back and let us know the outcome - thanks


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#8
August 30, 2015 at 16:50:11
That's getting to be an expensive laptop.

If the hard drive is bad it wouldn't be causing the screen problems. Also the hard drive has a separate warranty from its manufacturer. It may still be covered as some had 3 year warranties.

If you can't get satisfaction you may need to have a lawyer write them a letter. That will let them know you're not going to be pushed around.


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#9
August 31, 2015 at 01:08:30
The "software problem" could have all to do with the HDD failing.
If there is important data on that drive, if not done already, get a backup NOW!

The spots and lines on the screen is most likely a screen problem. If you have a monitor connect it as external monitor and check if you still have the same problem on the external monitor.

Did someone drop the laptop?

message edited by sluc


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#10
August 31, 2015 at 17:04:40
✔ Best Answer
How did you contact them? What method of troubleshooting did the Tech do? Are you located in North America? Did they send you something, a disk? A link to connect and download something?

Then what happened? Please provide more information so that we can help you work this out.


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