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Where o where did my ram go?
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Original Message
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Name: Sm3g_H3ad
Date: January 15, 2007 at 20:00:15 Pacific
Subject: Where o where did my ram go?OS: Windows XpCPU/Ram: Windows xp media center eModel/Manufacturer: Intel |
Comment: i just bought my computer and it had originally 1.8ghz and 2gb ram... until there was a power surge that happened (didnt have an outlet thing with a fuse) burned the chipset. So i went to a guy to get a new chipset installed. After a day i just noticed that i had lost 1GB OF RAM!@!!! Can anyone tell me wut has happened to my precious ram?
Did i get JACKED??
Or did something else happen?
Plz comment
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Response Number 1
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Name: OtheHill
Date: January 15, 2007 at 20:11:43 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)What chipset did the guy replace. Unless he was a MBoard repairman I think you may be confused or got scammed. As far as your memory goes, try reseating it. Watch the screens at POST to see how much is recognised at startup. Download Everest home and use it to check what it says about your RAM and finally, remove one stick at a time to determine which sticks, or slots may not be working. The RAM may have gotten fried or the slot could be damaged. That can be determined by moving good RAM around. If the RAM is damaged, MOST RAM has a lifetime warranty. Concact the manufacturer for an RMA number.
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Response Number 2
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Name: cliffpage
Date: January 16, 2007 at 05:51:00 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)or if the motherboard got replaced, it might be that the new one can not deal with the density of the ram.
I dont know how many sticks you had, if you had two, it might be that the replacement mobo (if in deed it was replaced) is only recording 512mb in each slot and not the whole 1gb in each.
I have seen this kind of problem with high density ram. eg. a 1gb stick with 16 chips on it might show 1gb in a certain mobo but if it was a 1gb stick with 8 chips on, it might only show 512mb as that mobo might only be able to recognise 64mb per ram chip.
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Response Number 3
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Name: cliffpage
Date: January 16, 2007 at 05:52:13 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)to follow on from above, the first thing i would do is look at the ram sticks to see if they say on them (usually a sticky label)what they are.
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Response Number 5
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Name: Sm3g_H3ad
Date: January 17, 2007 at 15:46:02 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)well i called the guy who "fixed" my computer and he says something about the computer RE-Alocating the memory to my video card i dunno I'm too scared to open up my computer case and find the Ram sticks since i have never opened it myself Im worried that i will damage the motherboard by sticking my hand in the case
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Response Number 7
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Name: OtheHill
Date: January 17, 2007 at 16:29:05 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)If you have integrated graphics some system memory will be allocated but I've never heard of ANY onboard graphics that uses 1GB of RAM so I would say the guy is wrong. I believe the most RAM on board graphics MIGHT use would be 256MB. More likely 128 or 64.
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Response Number 10
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Name: OtheHill
Date: January 17, 2007 at 17:10:33 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)No, integrated graphics can't use 1GB of RAM. Boot into the BIOS screens and look at how much memory is being shared by the video.
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Response Number 12
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Name: OtheHill
Date: January 17, 2007 at 17:25:35 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)Watch the startup screens during the POST. You should see instructions on how to enter the BIOS. It is usually just one keystroke, like delete or F10. You need to continously tap that key until the screen states you are entering the BIOS. If you have a manual for your MBoard I suggest you look it over.
From your original post I would suspect you have a bad RAM module or socket from the power surge. I suggest again, that you remove all but one RAM stick and try booting with one at a time moving the stick to every slot, one by one and try every stick like that. Reread my response #1.
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Response Number 13
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Name: Sm3g_H3ad
Date: January 17, 2007 at 17:31:06 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)when i turn on my computer is just shows a hp logo then it goes to the windows xp one and then it shows the user accounts
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Response Number 15
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Name: Sm3g_H3ad
Date: January 17, 2007 at 17:43:14 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)ok when i goto BIOS here are some things i recorded it says top of of screen: Phoenix Award BIOS CMOS setup
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Installed Memory 1024mb/pc2-4200
Memory Bank 1 1024 MB/DDR2 SDRAM
---------- Cache Ram 2048 KB
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can u help me now by looking at this information
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Response Number 16
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Name: OtheHill
Date: January 17, 2007 at 17:44:07 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)Then you have fast boot enabled in the BIOS. You state your computer is an Intel. That is the MBoard isn't it? Is this a home built system? If so, try tapping the Del key repeatedly, as soon as the machine starts. As I stated TWICE, I think you have a RAM problem. Without more detailed info I can't say what might be going on. As cliffpage mentioned, if the MBord NOW in your computer can't handle the RAM that is installed it could be seen as half of the actual amount. Download Everest like I suggested and get some info on this system then post back. Find Everest here:
http://www.majorgeeks.com/download4...
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Response Number 23
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Name: OtheHill
Date: January 18, 2007 at 17:45:04 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)Under the memory listing there is a heading called SPD. This should tell you exactly what RAM you have.
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Response Number 26
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Name: Sm3g_H3ad
Date: January 19, 2007 at 10:05:00 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)Physical memory
Total 1048
Used 521
Free 492
Utilization 51% Swap Space
Total 2962
Used 476
Free 2485
Utilization 16% Virtual memory
Total 3976 mb
Used 998 mb
free 2978 mb
utilization 25% Physical Address Extension (Pae) Supported by operation system yes
supported by cpu yes
active yes
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Response Number 27
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Name: OtheHill
Date: January 19, 2007 at 14:55:40 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)The next step is to open the box and look at your RAM. Do you know what to look for?
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Response Number 29
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Name: Sm3g_H3ad
Date: February 17, 2007 at 12:39:57 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)ok well i have opened my case and it seems that i have only ONE stick of a gb of ddr2 ram... i guess i was jacked... O WELL
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Response Number 31
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Name: Sm3g_H3ad
Date: February 17, 2007 at 16:45:31 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)uh wait is it possible for 2b of ram to be on one stick?, and is it possible for half of the stick to be fried
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Response Number 32
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Name: OtheHill
Date: February 17, 2007 at 21:20:12 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)It is possible. It also could be high density RAM that can't be properly used by the current MB. You Could pull out the stick, read the data on each chip on the module, count the modules and post back here with the info. Of course you could get lucky and have a sticker on the stick saying what it is.
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Response Number 33
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Name: Sm3g_H3ad
Date: February 18, 2007 at 20:02:04 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)hmm kind of worried about touching the inside stuffs, i have never stuck my hand in a case.
Just opened one. If i were to touch the ram sticks, wouldn t i damage the motherboard from static? How do i safely take it out
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Response Number 34
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Name: OtheHill
Date: February 18, 2007 at 20:32:43 Pacific
Subject: Where o where did my ram go? |
Reply: (edit)You need to discharge the static from yourself. If you have a power supply with a switch on it you can safely shut off the switch then touch a metal part of the case before touching anything inside the case. This method works if you have your computer plugged into a properly grounded 3 prong plug.
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