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Where is it
Name: GourmetGem Date: November 4, 2009 at 09:21:23 Pacific OS: Windows Vista Subcategory: Hard Drives
Comment:
Hello - I purchased the Rock Mibile Disk external drive for my files and I turned on my computer and it is not there. I am not sure how to find it or repair it. Since I can't even find it. I did try to disconnect the device thinking my computer would see the new device and ask me but it does not come up at all. Please help!! I have finals and all my files are on there!!
Name: probfixer Date: November 4, 2009 at 09:26:02 Pacific
Reply:
you should make sure it`s detected in the BIOS first
also please check device manager to make sure if the driver has been installed
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Response Number 2
Name: GourmetGem Date: November 4, 2009 at 09:33:09 Pacific
Reply:
I am trying to download the driver but actually don't know which one to select on the list. Sorry not to computer savvy.
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Response Number 3
Name: probfixer Date: November 4, 2009 at 09:46:08 Pacific
Reply:
WoW...I thought hard drives don`t need separate driver, then I thought their drivers are native with Vista
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Response Number 4
Name: GourmetGem Date: November 4, 2009 at 09:51:08 Pacific
Reply:
Yes, I am having truly blank moment with my computer. I literally never had this trouble before. I had the external drive for a while now so I am just upset this is happening. Especially now. Any help?? Detailed help would be greater??
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Response Number 5
Name: probfixer Date: November 4, 2009 at 09:59:13 Pacific
Reply:
ok...please quit panicking and calm down...
Please post how you have connected your hard disk ( using usb cable, IDE Cable etc.)
Also check the device manager for yellow markers:
1.Click on Start and then Control Panel.
2.Click on the System and Maintenance link.
Note: If you're viewing the Classic View of Control Panel, you won't see this link. Simply double-click on the Device Manager icon and then proceed to Step 3.
3.In the System and Maintenance window, click on the Device Manager link near the bottom of the window.
4.Check for yellow markers...
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Response Number 6
Name: GourmetGem Date: November 4, 2009 at 16:20:34 Pacific
Reply:
Thank you much. I do see yellow markets. Several actually under Network Adapters. What do I do now?
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Response Number 7
Name: wanderer Date: November 4, 2009 at 16:26:08 Pacific
Reply:
Those don't matter for this discussion. What is listed under "disk drives" in device manager? Any yellow next to usb?
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Response Number 8
Name: GourmetGem Date: November 4, 2009 at 16:32:53 Pacific
Reply:
It has several items listed. None with yellow checks but they say Generic USB CF... Generic USB MS... Generic USB SD... Generic USB SM... and Hitachi HDT7250032VLA380.
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Response Number 9
Name: probfixer Date: November 5, 2009 at 05:44:03 Pacific
Reply:
...seems the HDD has been recognized...please try it on another computer and tell if it works...
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Response Number 10
Name: GourmetGem Date: November 5, 2009 at 15:43:11 Pacific
Reply:
I did try it on my laptop and it is not working either.
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Response Number 11
Name: OtheHill Date: November 5, 2009 at 16:37:00 Pacific
Reply:
Look in Disk Management to see if the drive shows there. The drive may not be partitioned and formatted.
-1
Response Number 12
Name: GourmetGem Date: November 5, 2009 at 16:53:25 Pacific
Reply:
Where would I find the Disk Management? Sorry for the silly questions but I am not computer savvy
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Response Number 13
Name: GourmetGem Date: November 5, 2009 at 16:54:29 Pacific
Reply:
I see Device Manager?
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Response Number 14
Name: T-R-A Date: November 5, 2009 at 16:56:24 Pacific
Name: GourmetGem Date: November 5, 2009 at 17:29:04 Pacific
Reply:
I don't see it listed.
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Response Number 16
Name: probfixer Date: November 6, 2009 at 04:46:52 Pacific
Reply:
start >> run >> write diskmgmt.msc >> press enter...
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Response Number 17
Name: GourmetGem Date: November 6, 2009 at 18:38:22 Pacific
Reply:
Thank you much. Well I still don't see it listed. Unfortunately.
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Response Number 18
Name: GourmetGem Date: November 6, 2009 at 18:56:53 Pacific
Reply:
Ok. I put in my sd card from my camera to download my daughters latest picture and to my surprize it didn't work either. Is there a bigger problem then I am thinking?
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Response Number 19
Name: probfixer Date: November 7, 2009 at 10:27:23 Pacific
Reply:
hmm...it seems that the usb port doesn`t work...what happens when you attach the HD/Camera in the back of the computer...?
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Response Number 20
Name: tvc Date: November 7, 2009 at 10:55:36 Pacific
Reply:
Just attach the drive to another laptop/computer
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Response Number 21
Name: GourmetGem Date: November 7, 2009 at 12:41:52 Pacific
Reply:
Well nothing seems to happen. Usually the computer would tell me if there is new equipment attached but this time it doesn't ecknowledge it at all. I am not sure. It is fairly a new computer so I can't imagine what could be wrong but then again my two year old gets on here sometimes and changes all my settings and everything. Now if she could only tell me what she did.
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