Where is it

November 4, 2009 at 09:21:23
Specs: Windows Vista
Hello - I purchased the Rock Mibile Disk external drive for my files and I turned on my computer and it is not there. I am not sure how to find it or repair it. Since I can't even find it. I did try to disconnect the device thinking my computer would see the new device and ask me but it does not come up at all. Please help!! I have finals and all my files are on there!!

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#1
November 4, 2009 at 09:26:02
you should make sure it`s detected in the BIOS first

also please check device manager to make sure if the driver has been installed


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#2
November 4, 2009 at 09:33:09
I am trying to download the driver but actually don't know which one to select on the list. Sorry not to computer savvy.

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#3
November 4, 2009 at 09:46:08
WoW...I thought hard drives don`t need separate driver, then I thought their drivers are native with Vista

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#4
November 4, 2009 at 09:51:08
Yes, I am having truly blank moment with my computer. I literally never had this trouble before. I had the external drive for a while now so I am just upset this is happening. Especially now. Any help?? Detailed help would be greater??

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#5
November 4, 2009 at 09:59:13
ok...please quit panicking and calm down...

Please post how you have connected your hard disk ( using usb cable, IDE Cable etc.)

Also check the device manager for yellow markers:

1.Click on Start and then Control Panel.

2.Click on the System and Maintenance link.

Note: If you're viewing the Classic View of Control Panel, you won't see this link. Simply double-click on the Device Manager icon and then proceed to Step 3.

3.In the System and Maintenance window, click on the Device Manager link near the bottom of the window.

4.Check for yellow markers...


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#6
November 4, 2009 at 16:20:34
Thank you much. I do see yellow markets. Several actually under Network Adapters. What do I do now?

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#7
November 4, 2009 at 16:26:08
Those don't matter for this discussion. What is listed under "disk drives" in device manager?
Any yellow next to usb?

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#8
November 4, 2009 at 16:32:53
It has several items listed. None with yellow checks but they say Generic USB CF... Generic USB MS... Generic USB SD... Generic USB SM... and Hitachi HDT7250032VLA380.

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#9
November 5, 2009 at 05:44:03
...seems the HDD has been recognized...please try it on another computer and tell if it works...

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#10
November 5, 2009 at 15:43:11
I did try it on my laptop and it is not working either.

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#11
November 5, 2009 at 16:37:00
Look in Disk Management to see if the drive shows there. The drive may not be partitioned and formatted.

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#12
November 5, 2009 at 16:53:25
Where would I find the Disk Management? Sorry for the silly questions but I am not computer savvy

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#13
November 5, 2009 at 16:54:29
I see Device Manager?

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#14
November 5, 2009 at 16:56:24
Start->Ctrl. Panel->Administrative Tools->Computer Management->Storage--Disk Management

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#15
November 5, 2009 at 17:29:04
I don't see it listed.

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#16
November 6, 2009 at 04:46:52
start >> run >> write diskmgmt.msc >> press enter...

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#17
November 6, 2009 at 18:38:22
Thank you much. Well I still don't see it listed. Unfortunately.

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#18
November 6, 2009 at 18:56:53
Ok. I put in my sd card from my camera to download my daughters latest picture and to my surprize it didn't work either. Is there a bigger problem then I am thinking?

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#19
November 7, 2009 at 10:27:23
hmm...it seems that the usb port doesn`t work...what happens when you attach the HD/Camera in the back of the computer...?

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#20
November 7, 2009 at 10:55:36
Just attach the drive to another laptop/computer

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#21
November 7, 2009 at 12:41:52
Well nothing seems to happen. Usually the computer would tell me if there is new equipment attached but this time it doesn't ecknowledge it at all. I am not sure. It is fairly a new computer so I can't imagine what could be wrong but then again my two year old gets on here sometimes and changes all my settings and everything. Now if she could only tell me what she did.

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