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What is wrong with my computer?

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Name: stumped1981
Date: September 12, 2009 at 20:19:29 Pacific
OS: Windows XP
Product: Gateway Gt5678 desktop pc - intel core 2 quad q6600 4gb 750gb ati radeon hd 2400xt dvdrw gigabit v
Subcategory: General
Tags: Crash, motherboard, fans, power supply
Comment:

my fan was going crazy and now my computer wont boot up. The fans still come on and it has power but nothing is on the screen and it wont recognize the mouse or keyboard



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Response Number 1
Name: willmcc
Date: September 12, 2009 at 20:46:16 Pacific
Reply:

Can you get to bios?


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Response Number 2
Name: stumped1981
Date: September 12, 2009 at 21:04:55 Pacific
Reply:

no. I cant get anything on the screen


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Response Number 3
Name: likelystory
Date: September 13, 2009 at 01:32:02 Pacific
Reply:

What fan was going crazy? The cpu fan? The Power supply fan? The system fan? Also what do you mean " it wont recognize the mouse or keyboard" ? If there is no video how can you tell it is not recogizing the mouse or keyboarf?


Likely

Practice makes perfect but only if you practice perfectly!


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Response Number 4
Name: stumped1981
Date: September 13, 2009 at 01:52:44 Pacific
Reply:

there is no light on the mouse. it is not being powered. i replaced the power supply, and put in a new keyboard and mouse..trying to troubleshoot. I am not an I.T. guy, so bear with me here. Now, i will reseat everything and if that doesnt work I am open to any ideas you may have. I am just hoping I dont have to replace the motherboard and processor.


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Response Number 5
Name: kuwese
Date: September 13, 2009 at 03:37:24 Pacific
Reply:

Have u try to test your ram in another pc to see if it's working?


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Response Number 6
Name: kuwese
Date: September 13, 2009 at 03:50:17 Pacific
Reply:

Or try bench test, all you need is cpu,one stick of ram,powersupply,monitor,keyboard.Plug all these components into motherboard and start your pc.


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Response Number 7
Name: jam
Date: September 13, 2009 at 08:23:00 Pacific
Reply:

You don't have to benchtest a system that had been previously working, especially an OEM machine. And I highly doubt the RAM is the problem. More than likely the CPU is overheating or the power supply is failing. "Fans going crazy" would seem to indicate a heat realted problem. Gateway/eMachines was notorious for using weak Bestec power supplies in their systems...I don't know how they are since they've been taken over by Acer.


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Response Number 8
Name: stumped1981
Date: September 13, 2009 at 11:41:59 Pacific
Reply:

The fan was "going crazy", sorry if i sound stupid, but because it was too dusty and im guessing it was overheating. Which leads me to believe that either the power supply , or something else went out. So i replaced the power supply and still nothing. How can i tell if the cpu is overheating? Is it the thing under the fan with the gray compound on it?


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Response Number 9
Name: jam
Date: September 13, 2009 at 12:48:18 Pacific
Reply:

I'm guessing you left out part of the story about what happened?

A dust clogged fan/heatsink can cause a CPU to overheat quickly & prevent a system from booting. Did you remove the heatsink to clean it? If you did, you *should* have completely removed the old thermal pad (gray compound) from both the top of the CPU & bottom of the heatsink, then applied a small amount of thermal paste to the top of the CPU. Old pads should NOT be reused & running without a pad or paste generally does not work. Radio Shack sells tubes of "Heat Sink Grease" for about $3. Here's how to apply it:

http://www.arcticsilver.com/pdf/app...


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Response Number 10
Name: stumped1981
Date: September 13, 2009 at 15:20:20 Pacific
Reply:

I removed the fan, but did not clean the heatsink. There was dust under the fan near the cpu? where the gray compound is. Should i remove the compound, clean the heatsink and cpu and apply arctic silver 5, then reassemble? also should i clean the smaller metal heatsink? next to the fan that is connected to the motherboard? is it possible that my motherboard or cpu are fried?


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Response Number 11
Name: stumped1981
Date: September 13, 2009 at 15:22:28 Pacific
Reply:

I was leaving the computer on all the time, and not cleaning it. It was definitely dust clogged. I realize this is probably the reason for my situation. Feeling pretty stupid.


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Response Number 12
Name: jam
Date: September 13, 2009 at 21:04:17 Pacific
Reply:

It's almost impossible to burn out a CPU these days. They all have built-in thermal protection circuitry...when they reach a certain trigger temp, they simply shutdown.

If you didn't clean the dust from the heatsinks, do it! But do NOT use a vacuum. Use a small soft bristled brush & compressed air to blast the dust out from between all the fins.


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