|If you're sending it to get it repaired under it's warranty..... |
- you must use the drive brand's own diagnostics utility to generate an error code so that the drive can qualify for the RMA (Return of Merchandise Authorization) procedure / requirements on the web site for the brand.
- it must be shipped in something that meets or exceeds the shipping packaging requirements stated on the hard drive brand manufacturer's web site. E.g. I believe Seagate requires at least 1" of flexible foam packing between the drive and the outsides of the box you ship it in
- you often also have the option of the hard drive manufacturer sending a replacement drive to you first, then you send your original drive back to them in the same packaging within a stated short time period. E.g.Seagate offers that option for Seagate (or Maxtor) hard drives.
In that case you must provide credit card info to them online, and
- if they find your drive is truly defective, you pay only for the shipping to you, which is more expensive because it's fast, and it's up to you how much you pay to have the original drive shipped back - the more you pay the faster it's shipped.
- if they find there is nothing actually wrong with the drive itself, you will be paying for the replacement drive as well as the shipping from and to them.