I have a new WD 80gig HDD that I have been trying to connect to my computer through a USB port. (It is in a Mobile Disk case)
The drive has been formatted and will accept data if it is fitted in my main computer case.

However I am unable to get it to work externally.

When I set the jumper to slave it is seen in disc manager as a USB Storage Device but with the error. Drive will not start (code 10).

I have tried putting the jumper in about every possible position, but with no luck.

Depending on where the jumper is set it will not recognise it or says that it is an unknown device.

Anybody have any ideas? I would love to know what (code 10) is.

Frank

Frank,

Dunno code 10.

Which USB versions are the USB port(s) and the ext drive case?

M2

It's a driver issue. Do you have all of your updates from Microsoft?
Did the external drive come with a driver?
Have you tried rebooting into safe mode and then going into device manager and remove the device. Confirm removal. And then click scan for hardware changes.
Then reboot into normal mode.

Hi

All USB ports and connectors are USB 2.

I have tried removing the drive in device manager but still get the same error message.

The cabinet came with a CD with drivers, but XP will not let you load any of them. It say drivers not needed XP already has them.

what beats me is that is shown as a USB storage device under the USB section of device management with a little yellow mark over the USB symbol.

I have tried searching for (code 10) in Windows help section. Nothing

Frank

Double click on the yellowed device nad see what it says.

M2

Hi M2

When I click on the yellow tab I get;

Device Type: USB Controller
Manufacturer: Compatible USB Storage Device
Location: Location 0 (USB to IDE)
Device Status:This device is unable to start (code 10)

Everything it is telling me is that it is there but it cannot start.

Frank

Hi Frank,

You said:

"I have tried removing the drive in device manager but still get the same error message."

Were you able to remove it? If not, shut down, unplug the drive and try agin to remove in device mgr.

If this works, leave the drive off and go to the driver CD, find the right folder for your drive and your OS and right click-install the .inf file.

M2

Just tried that, the only drivers XP Pro will let me install are the ones in the XP OS. If I try to update the driver it say that the driver installed is the most suitable. Even when I try to get a driver from the CD that came with the drive it tells me that they cannot be installed because it already has the right ones.
Whether this is a problem with XP Pro I don't know. If I can't sort it out by the end of the week I will return it to the supplier for a replacement.

I have a new Toshiba Laptop on order which I should get by the end of the week. It will come with XP Home installed on it, you never know it might run.

FrankW

Unplug the external HDD from the PC. Remove the drive via device manager. If you have to. Do it under "Safe Mode" Confirm removal. No shut all the wat down. Start back up and slap the driver CD into the PC and run the installation from the driver CD. Then shut all the way back down. Then plug the external drive back into your computer and Start back up. Windows should find the drivers and load them for you.

Good Luck.

Hi,

Didn't read that you tried it without a jumper. If you heavn't, then take the jumper out and try it.

Good luck

Code 10 means this: The environment is incorrect.

Dave02,

We already went through this in #s 6 & 7

M2

hi

Yes I have tried it without the jumper.

I have just started to get a message on start up.

New hardware found.

A problem occured during instalation and this device might not work correctly.

Thank again guys I might just take a short trip to the post office and return it to the supplier.

Frank

I suspect that the problem you have is the same one that causes my External Hayes USB ISDN modem not to work. I eventually spoke to Hayes who said that Dell and Toshiba laptops have a known problem with their USB ports. The USB port will not provide enough power and in the case of the Hayes Modem this cause Windows XP to have a blue screen of death! It may be that your device cannot start because there simply isnt enough power. Toshiba have confimed to Hayes that this is a known problem and suggest using a powered USB hub to solve the problem.