Video Corruption w/ Known Good Card

Micro-star international / Ms-7380
December 1, 2009 at 07:34:17
Specs: Microsoft Windows XP Home Edition, 2.533 GHz / 2047 MB

I've come to a spot of trouble here in trying to figure out what is going on with a misbehaving P.C.

MSI P7N SLI Platinum
Sapphire Radeon 3850
2 Gigs of RAM
Silverstone Powersupply
Intel E7200

The issue is video corruption. It started with some crazy artifact/brightly colored stuff appearing on the screen and progressed to the point where the VPU recovery dialog was popping up.

I figured it was likely the video card causing these issues, so I went and pulled my own working card (A 4850 from MSI) out of my PC that hasn't had any similar issues and put it into the one that was. I removed the 3850 of course in the process.

I reloaded the drivers, and started working with the computer as normal, loaded a game and all that. Managed to get it to run for about 30 minutes and then I got video corruption again.

So I've not had video corruption on the Sapphire 3850 and my known good MSI 4850.

--Possibly Related--
I've had issues with this install with getting the drivers to load (or load correctly?). It has happened on occasion that when updating the drivers, I would uninstall them (add/remove programs), uninstall them from the device manager, reboot, load new drivers, and upon rebooting with the new drivers, I'd get nothing but a black screen.

I'm looking for some advice as to where I should go from here in trying to pin the problem down. I'm considering a re-install of windows in case something wonky happened with the software side of things (and it's relatively painless to do so compaired with hardware issues.)

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December 2, 2009 at 08:03:19
I have had similar issues with Audio Drivers (I know you are talking Video) but it seems to be the same issue. Some times if the uninstall program crashes, it does not remove all of the Registry Keys and the computer continues to boot those drivers.

I usually do not recommend any one mess with their registry unless they know what they are doing but in your case you could do what I did which was contact the OEM of the Audio Card or in your case the Video Card, and get either a cleanup tool or instructions on which registry keys to remove.

You have to find the email address for tech support because the Phone Jockeys do not know what they are doing and emailed questions usually go to the Level 3 techs.

I feel your pain and good luck.

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