Solved v.g.a. output to monitor

September 11, 2013 at 01:32:40
Specs: Windows 7
How can I /and what di I do to get a card which supports V.G.A..
My (ACER AX500) has only an external graphics card and V.G.A. is disabled on it.
many thanks

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September 11, 2013 at 01:56:50
What do you mean VGA is disabled. Either it has VGA or it doesn't. If it does it cannot be disabled, you just don't use it of you have an alternative like DVI.

VGA is a 16 pin socket with three rows of pins.

Acer doesn't recognise your model number.


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September 11, 2013 at 07:50:19
hi stuart thanks for the reply,
this is the answer from acer.
Dear Customer,
our records, we found that this unit is shipped with external graphics card. It works only with HDMI/DVI ports. VGA port is disabled on this computer.

As per our records, the unit is not covered under warranty.

For further assistance, please do not hesitate to e-mail or contact us on 0871 760 1000 (UK), 0818 202 210 (Eire) from Monday - Friday, 9.00 AM - 6.00 PM (BST).


message edited by moboy

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September 11, 2013 at 09:37:29
✔ Best Answer
Dear Sir,

As per the letter above please note that it states you should have HDMI, and it's HDMI you need to output to a monitor. Now when you say monitor I do not know if you mean T.V or a T.V/Monitor ready unit, but in general if you want to output the video signal it can be done with an HDMI cable. Note: you may have to select the hdmi input on the monitor unit if it is not immediately switched over to it. As well the audio output from the computer unit will have to be switched in the control panel>audo properties, to use hmdi output or you will find you have video with no audio. Also most labs report there is no better signal through put using the fancy expensive gold plated cables versus the cheaper nickel plated cables, they work or they don't. Hope that helps. If not other will assist as well, if you have issues.

The free tech department here at Tom's

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September 11, 2013 at 09:47:23
So the question becomes does the external monitor you wish to hook up support hdmi? I could not find anything on an acer ax500 off hand, but is it laptop or destop? Since it says external card, I gather a desktop, using the factory installed graphics card. By the sounds of it, the card uses the DVI plug output to your monitor and there is an available hdmi output. If you have hdmi on the pc and the external monitor they can connect. If your monitor does not have hdmi, then you would need a different video card with something like svideo or rca jacks. If the external monitor will accept the computer style plug you will have video but audio.

message edited by HopperRox

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September 11, 2013 at 09:53:06
What can you tell us about the external this for tv, or to use as a 2nd monitor or a larger main monitor, what kind of inputs/outputs does it have? Info will help us help you.....what is it you are trying to do with the monitor?

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September 11, 2013 at 09:56:00
its a desktop pc with hdmi connection and dvi, and also a vga socket 9which does nothing), the tv monitor is a month old baird it has hdmi and vga sockets on ,when I connected hdmi lead from pc to monitor (it said no signal)

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September 11, 2013 at 11:51:01
The VGA socket would be disabled when you install an add in graphics card. That is almost always the case.

Download speccy and run it to determine what model graphics card and integrated graphics chip you have. Get it at the link below.

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September 11, 2013 at 12:50:22
my graphics card Is =video adapter = n.videa GeForce 315
video memory-512.00 mb

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September 11, 2013 at 12:51:17
hi these are the details from speccy-
Name HP 2309 on NVIDIA GeForce 315
Current Resolution 1920x1080 pixels
Work Resolution 1920x1040 pixels
State Enabled, Primary, Output devices support
Monitor Width 1920
Monitor Height 1080
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0
NVIDIA GeForce 315

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September 11, 2013 at 13:48:55
OK, look at the link below. Does the back of that card look like the back of your add in card?

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September 11, 2013 at 14:09:45
I have written down the details
vga card pcpartner 288-1n141-aooac nvidea gt3 512mb sddr3 dvi+atx (Samsung)

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September 11, 2013 at 21:26:32
What I was concerned with are the ports on the rear. You can see those just by looking at the back of the case.

You need to go into the TV menu and change the input to the HDMI port you have the cable connected to. Read the TV manual to learn how or post the TV model here.

You have an OEM version of the 315. The link I provided shows 3 ports. One is a VGA port. I can't imagine why you would have a VGA port on the card and it not be useable. The driver software should have a setting to enable the VGA port.

message edited by OtheHill

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