vaio will not load

March 18, 2012 at 06:34:03
Specs: Windows 7
sony vaio - laptop VGN-NW350F i click the power button and the green light comes on, the fan is running and the initial "vaio" screen appears but then the screen goes black, an orange light blinks twice and then the "vaio" screen reappears and it just repeats itself..
i have tried to use my recovery discs, the recory tools on the computer itself and after they all complete themselves it just goes back to this same screen. it doesnt seem to load, what can i do?

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March 18, 2012 at 06:48:47
Your descriptions don' tell us whether you have a laptop or netbook, or a desktop computer.

Which model is it ?

Your computer must be able to at least work normally before the data is loaded from the hard drive in order for Recovery disks to be of any use.

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March 18, 2012 at 06:51:35
just edited with the series/model name/number thing and it's a laptop. it'll load the recovery diagnostics but always reverts back to this load up screen and just repeats itself.

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March 18, 2012 at 08:02:31
Have you, or is it possible someone else who had access to this computer...
- dropped it, or dropped anything on it, or otherwise exposed it to a physical jolt ?
- spilled liquid on it, or sprayed it with liquid, or exposed it to liquid such as rain ?

Since the computer last worked properly all the time, has there been a power failure event that happened while the AC adapter was plugged in ?

Those things are the most frequent reasons something inside the laptop has been damaged.

Are these referring to the same thing ?

"the recory tools on the computer itself "

"it'll load the recovery diagnostics..."

If yes, brand name systems often display a line while booting the computer, "Press (a key or key combo) for Recovery options" or similar.
That's built into the bios version and it requires that certain data on the hard drive is intact and that the hard drive is being detected properly by the bios. If the data on the hard drive is not intact, or if there is something wrong such that the hard drive is not being detected, then that can't work properly.

Most computer mboards, except for recent ones on some laptops, produce a beep while you're booting the computer that indicates the POST has completed successfully. If you normally hear that, do you hear that now ?

Are you able to press a stated key (when you see "Press (a key) for Setup" or similar) while booting the computer and access the mboard's bios Setup ?
If yes, go into the bios and see whether the hard drive is being detected.

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Related Solutions

March 18, 2012 at 08:51:38
Sony US web site

VAIO® Notebook Computer
Model # VGN-NW350F (home support page)


" orange light blinks twice and then the "vaio" screen reappears and it just repeats itself.."

User Guide

orange led ("light") lights up....

- power button led - when the computer is in sleep mode - blinks slowly
(May come on briefly when the display has no video while booting.)

- charging led (rectangular)
- the battery pack is charging - on steady
- blinks fast - battery error - failed battery or the battery pack is unlocked (not installed properly)
- blinks along with the green power button led - battery is running out of power (AC adapter not detected as being connected)
- blinks along with the orange power button led - computer in sleep mode - battery is running out of power (AC adapter not detected as being connected)

The computer does not display, beep, clear post or boot.

If this issue occurs on a notebook computer, ensure the appropriate AC Adaptor is being used by comparing the model number on the AC Adaptor brick to the AC Adaptor listed in the computer Marketing Specifications under supplied accessories. The Marketing Specifications are available through the Manuals/Specs/Warranty link on this page.

Disconnect all external devices connected to the computer.

Remove all media from the CD/DVD drive.

Remove any additional third-party cards that were installed in the computer.
NOTE: A video card is needed for startup.

Remove any additional RAM memory modules that have been added to the computer.

Remove and replace (reseat) the original RAM memory modules that came installed in the computer.
NOTE: Refer to the operating instructions supplied with the computer for specific information on how to install, remove or replace RAM memory modules.

Restart the computer by pressing and holding the power button until all power indicator lights are off, waiting 30 seconds, and then pressing the power button again.

Restart the computer to Safe Mode.

Reset the computers BIOS to the default values.

Restart the computer to the Last Known Good Configuration.

"Restart the computer to Safe Mode."

"Restart the computer to the Last Known Good Configuration"

That requires that the computer is detecting the hard drive and that the data on the hard drive required for this option to work is intact (it's a Windows feature).

Press F8 repeatedly while booting the computer, do not hold down the key, and when the Windows Advanced Boot Options menu appears, choose Safe mode, Safe mode with networking, or Last Known Good Configuration (the latter usually doesn't work when you're having problems).

(Some computers have their own use for pressing F8 while booting - e.g. you may see a screen where you can choose which device to boot the computer from. If you see such a screen, READ the text on the screen to find which key you press to exit that menu, e.g. Esc. Press that key, then immediately repeaedly press F8 until the Advanced Boot Options menu appears.)


If pressing F8 while booting works to get you the Windows Advanced Boot Options menu

What are the system recovery options in Windows 7?

Click on
To open the System Recovery Options menu on your computer

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March 18, 2012 at 09:31:12
there hasn't been any beep and i do believe there used to be one. there has been no physical damage or power surges. all the default settings have been saved in the bios and when i am able to get to Windows Advanced Boot Options menu, i have chosen each of those options and they call direct me to the Vaio Recovery Center. I've restored using the Restore Complete System as well as the C: Drive but it doesnt seem to work because the same problem occurs where it doesnt boot up past the Vaio screen.

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March 18, 2012 at 10:44:34
The Hard Drive Manufacturer provides Diagnostic Software usually on a LiveCD

Memtest can test the memory:

Googling is quicker than waiting for an answer....

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March 18, 2012 at 10:59:40
Even if you're sure you haven't damaged it yourself, you can never be sure the laptop has not been physically damaged if anyone else has had physical access to it. People often don't voluntarily tell you that they did something to your computer - only you know whether people you know would be likely to tell you or not. They're not likely to tell you if they think your reaction would not be good.

Also, if you leave your AC adapter plugged into the laptop and powered by AC when you're not using the computer, the laptop can be damaged even when it's not running by a power failure event.

Having said that....

If you're not hearing a mboard beep while booting and you did previously - I think it's likely that you did hear a beep because there's nothing mentioned in the User Guide for your model regarding error patterns of leds lighting up or blinking which is what newer mboards in laptops do if there is a problem rather than the mboard beeping an error beep pattern, then something is wrong with the hardware on your computer.

See the Sony supplied info in response 4.

A poor ram connection can cause your symptoms including no beep while booting and no error beep pattern.

Try removing the ram and re-seating it - see your User Guide.
Use the manuals link in response 4 to look at the User Guide online.

It is extremely RARE for ram that worked fine in the same mboard to spontaneously go "BAD". If you use a memory diagnostic program to test the ram, use it AFTER you have tried re-seating the ram, otherwise the result may be FALSE !

Make sure that that battery is properly installed.
(Remove the battery and the AC adapter's connection when fiddling with the ram).

Even if there's somthing wrong with the hard drive or the data on it, or even if the bios is not presently detecting the hard drive, you should be able to get into the bios Setup while booting the computer.

Loading bios defaults in the bios Setup, Saving settings, ensures that settings are correct in the bios for the computer booting from the hard drive.

If you get the computer working such that you can do that, and the mboard does beep like it did previously while booting, but Windows 7 won't load normally from the hard drive, test the hard drive with hard drive manufacturer's diagnostics.

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibility, on another computer if you need to.

Seagate's Seatools will test (almost) any brand of hard drive.
Do the long test.

The bootable Dos versions of SeaTools can be used even if Windows is not working properly.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.

If you can't get the computer to work such that it beeps like it did before (usually one beep, sometimes two with a short pause between them) while booting, it's likely your laptop has been physically damaged, whether you were aware of that or not.
Take your laptop to a local place that is authorized to work on Sony laptops and have them examine it.

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