USB Storage Devices

Dell / Dimension 4500s
May 12, 2009 at 10:51:28
Specs: Microsoft Windows XP Home Edition, 1.8 GHz / 253 MB
I have Micronet 80g and a Sandisck Cruzer Micro 1g.

I recently had to reinstall Windows XP and Service Pack 2. Before I did all this I backed up all my music, videos, and pictures on the external harddrive referenced above. For whatever reason when I plug either of my USB strage devices in they don't autoplay like they used to. They are recognized as USB Storage Devices in the Device Manaager but they have the yellow question mark. When I go to install drivers for them I get a warning that the drivers are not Window Logo Signed, or something to that effect. If I install anyways I still can't access them and it says that they failed because the driver is missing or corrupt.

So where do I go from here?

See More: USB Storage Devices

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May 12, 2009 at 11:02:04
Where did you get the files to reinstall WinXP SP2. If they came from a Dell restore disk then all required drivers should have been installed.

If you installed using a NON Dell WinXP CD then you may need to install a number of drivers. Most importantly the motherboard chip set drivers.

What drivers were you installing? WinXP SP2 doesn't need any special USB drivers. Sounds like you are installing Win98 drivers.

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May 12, 2009 at 11:24:44
I reinstalled Windows XP using the reinstallation disc that came with the computer. Just the operating system though. I had to get SP2 via download. Some of the drivers I updated using the Device Driver Disc from Dell, including the USB drivers.

Otherwise I've just been using the Windows Update Utility to get drivers.

When I had XP uninstalled I was using a Linux OS to work on the computer. Is it possible Linux may have done something to my storage devices, so that they weren't compatible with XP....that sounds stupid though.

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May 12, 2009 at 11:42:08
No, that doesn't sound stupid. If you formatted your USB devices to work with Linux then they aren't going to work with Windows.

I don't think that is your problem though. The USB controllers do not appear to be working correctly. That is what you are saying when you explain there is a yellow exclamation mark by them.

Below is a link to Dell for all the drivers for your model. There is no USB driver listed. You must be selecting the wrong Operating system. You could try to reinstall the chip set drivers from that link.
As I stated, you shouldn't need any special drivers for your USB controllers.

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Related Solutions

May 12, 2009 at 12:02:17
Go to device manager & click the "+" next to USB controller. Right click & uninstall everything with an exclamation point, then reboot.

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May 12, 2009 at 12:43:22
Okay, I installed the chipset, I uninstalled everything with an exclamation point. I rebooted. When it started up I ended up getting the New Hardware Wizard. I ticked the first option and Windows searched for a file it started pulline a file called USBSTOR.SYS. It stopped and said the software I was installing for this device had not passed the Windows Logo Testing and that it was a bad idea to move forward.

So I stopped and it said there was no signature present.

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May 12, 2009 at 13:19:00
It appears that WinXP is balking at a file that must be part of the Dell restore files.

Is there some reason why you did not install SP3? SP3 has enhanced support for USB and may clear up the driver issue. At any rate you should be using SP3. If you still have problems with the external enclosure after installing SP3 then I would just let the unsigned driver install anyway.

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May 12, 2009 at 20:06:59
SP3 did it. Thanks all.

Don't know why I had to do all that but whatever, I'll take it.

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