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USB problem w/ Camera

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Name: test
Date: January 8, 2006 at 11:49:20 Pacific
OS: WinXP
CPU/Ram: 800Mhz
Comment:

There's a digital camera i'm having problems with. It's a Samsung digimax A7.

I've tried about everything. Even called tech support, which were a call center in India or somewhere which I could barely understand and which knew nothing about how to solve this.

Everything appears to install correctly, but when I plug the USB cable into the camera, nothing happens except the WinXP 'beep' error message. When I go into device manager, a new device under USB has appeared carrying the name/model of the camera with a (!) next to it.

When I select the camera that has just appeared in device manager, it says "The drivers of this device are not installed correctly" .. or something along those lines. I click to reinstall/update drivers, and tell it to search. It searches for a moment, then seems to find something called "USB Mass Storage" and acts like it is installing it, and then error pops up and says something similar to: "Unable to install. Invalid data."

The driver it's using is directly off of the Driver CD provided with the camera. Yet, it doesn't appear to be working.

Note: Also have a USB printer that we (had) hooked up which worked fine. Just having a problem with the camera.

What could I do to solve this? I'm totally out of ideas after browsing google for ages. Tried reinstalling the drivers, downloading new ones from samsung's website, and even installing some patch for VIA motherboard which the manual suggested. Nothing has worked!

According to the manual, I should be seeing a 'Removable disk' entry in My Computer upon installing the camera driver from CD. I do not. I've also checked in disk management. Nothing there at all about the camera or any removable disk.

If anyone has any suggestions, please please let me hear. This camera is now just a paperweight until I can figure out how to get this working and get these pictures downloaded to the computer. I'm totally out of ideas.



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Response Number 1
Name: street1
Date: January 8, 2006 at 15:39:05 Pacific
Reply:

Do you have winxp service pack1 installed?When you right on my computer and go to manage,does it show up in Removeable storage?


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Response Number 2
Name: cliffpage
Date: January 8, 2006 at 16:09:01 Pacific
Reply:

if all else fails get a card reader that you plug in USB port on computer and remove the card from the camera and put in card reader each time you want to transfer photos.


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Response Number 3
Name: test
Date: January 9, 2006 at 01:15:13 Pacific
Reply:

Yes, the computer is fully patched with SP2.

It also is not showing up under 'Removeable storage'.

It's definitely seeing the camera though, since when I plug it in, the camera appears on the device manager with the (!). It seems as if this 'Mass Storage' driver is where the problem is at to me.

I read mention of someone else with a similar problem fixing it by copying a few older files (usbstor.sys and volsnap.sys i believe they were) from a computer still running SP1 and replacing the newer SP2 files with them. I'm in a bind though even if that might work, because I have no computer with those old files on it. Not sure where I could get them either.

Any other suggestions? I'd rather not have to purchase any other hardware if necessary, but I suppose that's an option if I can't get this straightened out.


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