usb port damaged and computer wont start prop

Sony Vaio vgn-nr485e/l notebook
October 26, 2010 at 12:11:22
Specs: Windows 7
To whom who has a heart,

Okay, I have a Sony VAIO computer with Vista and a Centrino core, decent graphics card and RAM, pretty nice CPU and great overall specs, but one of the USB ports is damaged, and whenever I plug anything into that drive, it restarts the computer, everything goes fine, then when I am supposed to select the Launch windows normally @ boot, (at that point it wont let me diagnose or select anything else) I select it, then it begins to boot, but then it froze, now every time I boot there is a major problem and I have to press function 1 to continue, Any ideas on how to fix this for free with little risk? or do I have to just remove the port altogether, possibly voiding the warranty. also while I wait for an answer I will just use CMD to try to bypass it, no luck so far, but any ideas on commands that could help or even a command list.


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October 26, 2010 at 14:49:00
I have removed your email as a courtesy to you. Posting in the open like that is an invitation for spam. This is a public forum so individual help is not dispensed anyway.

Is the USB port wired directly to the motherboard or connect to front or rear jacks that plug into a header on the motherboard? FYI, most USB controllers service 2 USB ports. An exception can be is you have a USB card reader installed into the case. Then there may be three ports, counting the card reader. Normally the ports will be side by side.

If the faulty port/s are fed by a header the wiring may be wrong. At any rate you should discontinue use. Cover with tape or something. If connected to a header check the wiring.

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