USB not resetting and now not working

October 21, 2011 at 20:35:59
Specs: Windows 7, i7/6GB
After a USB port power surge on my 2 month old DELL XPS L502x that specific USB port is not detecting any device. When the reset had popped up for the USB I tried resetting it using that button but it did not reset the USB hence I rebooted the system but the issue still persisted. I even re-installed windows but the problem still remains. Please help ASAP. Can’t seem to figure out how to sort this out.

Don’t know why something like this should happen on a brand new laptop.


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October 21, 2011 at 20:49:50
The power surge may have blown the fuse or i/o circuits on the usb ports.

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October 21, 2011 at 20:58:17
Hi i dont think the USB is blown because it is still detected in the device manager on an uninstall and reinstall the Power surge pop up popped again. But again couldn't reset it. Any way of sorting the issue??

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October 22, 2011 at 07:18:02
depending how new it is i would take it back if still under warranty and have then fix it or give you a new one


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