|Picture of (female type A) USB ports (the two on the right) and a (male type A) USB plug:|
If you DO NOT have the mouse plugged DIRECTLY into a USB port built into the laptop, try unplugging whatever you have plugged to a USB port, such as a multiple port Hub, and plug the mouse DIRECTLY into the USB port built into the laptop.
If that doesn't get rid of the message, try unplugging everything plugged into all USB ports built into the computer.
If that doesn't get rid of the message, examine the USB ports built into the laptop to see whether any of them are damaged. Is the plastic blocking plug that prevents you from plugging in a USB plug upside down still there ? Are any of the metal contacts in the port bent or touching another one or touching the port's metal exterior (shell) ? You may need to flip the laptop upside down to see the contacts in the port.
(You can also examine the USB plugs on the USB devices you plug in to see if they are damaged.)
If that doesn't get rid of the message, either there is a loose connection inside the laptop or something inside the laptop is damaged.
Those things can be commonly caused by:
- dropping the laptop or subjecting it to a physical jolt otherwise.
- spilling liquid on the laptop, or exposing it to liquid such as rain or by spraying it with liquid.
Less commonly - the laptop was subjected to a power failure event that produced power spikes or power surges that caused damage, when the AC adapter was plugged into it.