usb hdd not working

Verbatim Verbatim 250gb firewire/usb por...
August 8, 2009 at 17:53:15
Specs: Windows 2003 R2 SP2
hi, i have a verbatim 250gb fw/usb hdd, its formated with FAT32 (32gb) and HFS+ (200gb)

device manager reports no problems with the device, the FAT32 partition (and the HFS+ via macdrive) does not show up in my computer. it works fine on my other computer running vista.
under the hardware properties, if i press "populate" it shows both partitions, but shows them as "RAW"
im using windows 2003 r2 sp2, as a workstation.


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#1
August 9, 2009 at 14:11:47
If the external hard drive STILL works properly when connected to the other computer, then your problem can probably be solved by you connecting to a different USB port, or by using two USB ports on the computer end or similar.
See response 1 in this:
http://www.computing.net/answers/ha...

Also -
An external drive may not work correctly when plugged into a port on a laptop's PCMCIA (PC Card) USB 2.0 controller card, or a port in an ExpressCard USB 2.0 controller card, even if the card has a jack for connecting an external power adapter to and you connect one.
.....

If the external hard drive DOES NOT still work when connected to the other computer
- then you have probably damaged the data on it by not using the Safely Remove icon
see Response 1 in this:
http://www.computing.net/answers/ha...

- OR - the hard drive inside the external drive may be failing - you probably have to remove the hard drive and connect it internally to a computer in order to test it.

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
http://www.computing.net/windows95/...

(thanks to Dan Penny for this link:)
Hard Drive Diagnostics Tools and Utilities
http://www.tacktech.com/display.cfm...

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibilty, on another computer if you need to.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.


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#2
August 9, 2009 at 15:32:37
The harddrive works fine on other computers, and it worked on this computer before windows 2003 was installed. it had windows 2000 pro. If it helps i will post screen shots.

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#3
August 9, 2009 at 16:51:47
Did you install mother board chip set drivers when you installed Windows?

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#4
August 9, 2009 at 18:40:07
it installed them itself. everything else works with it (audio, video, ect.)
if it helps its an ibm thinkpad a22m 2628-RSU

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#5
August 9, 2009 at 18:46:32
If it worked in 2000 it should work in 2003, if it's connected to a USB port it can get the max. current from (see my info in response 1) .

"...usb portable drive"

That usually indicates it's got a 2.5" (laptop sized) hard drive inside of it. If you have it plugged into a USB port it should be able to get 500ma from (see my info about that) , you still MAY need to connect to 2 USB ports on the computer end, or to one USB port and use an external power adapter plugged into the external case.

NOTE that no 2.5" hard drive has a warranty longer than 3 years. They tend to fail a lot sooner than 3.5" (desktop sized) drives, and some 3.5" drives are warrantied for 5 years (e.g. Seagate, some WD). It's well worth the extra bucks to buy a physically larger 3.5" external drive.

OtheHill said:

"Did you install mother board chip set drivers when you installed Windows?

If you didn't do that, that could be what your problem is.

Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.

E.g. You will have USB 1.x support/drivers even without the main chipset drivers, BUT the USB 2.0 support/drivers portion for the USB controllers won't be there, if your mboard has USB 2.0 capability, until AFTER you have installed the main chipset drivers. USB 2.0 controller support shows up in Device Manager - USB controllers under a slightly differently labelled heading - e.g. Enhanced.
The external drive MAY not work properly until the USB 2.0 drivers have been installed - it certainly won't be able to transfer data at it's designed max speed without them.


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#6
August 14, 2009 at 17:45:02
srry for the delayed reply


i have every thing i need from here:
http://www-307.ibm.com/pc/support/s...
template=/product.do?
template=%2Fproductpage%2Flandingpages%2FproductPag
eLandingPage.vm&sitestyle=lenovo&brandind=10&familyind=
50303&machineind=83245&modelind=83255&partnumberind
=0&subcategoryind=0&doctypeind=9&doccategoryind=0&op
eratingsystemind=53385&validate=true

in windows xp, windows vista, 7, linux, and 2k (i have ran all
of those on this same computer, and have never had to
install chipset drivers?


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#7
August 14, 2009 at 17:47:34
i see my above link didnt work.
go to lenovo.com > support > downloads and drivers

my model is ThinkPad A22m 2628-RSU

here is the harddrive: http://www.verbatim.com/products/de...


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#8
August 15, 2009 at 11:37:43
"my model is ThinkPad A22m 2628-RSU"

www.lenovo.com > country (I'm assuming USA) > support - product number: 2628-RSU > Downloads and drivers

That's a typical downloads page - in this case, same as for many brand name models, the main chipset drivers are not obviously listed.

Main chipset driver downloads are called various things and are labelled various ways. In the case of Intel main chipsets, Intel itself calls the utility that installs the main chipset drivers the INF Update Utility.
Often, especially for older models, they're not listed at all because the newest available drivers are available on the main chipset maker's web site.

In the case of this first page (there are FOUR pages of possible downloads), that MIGHT have been included in the stuff installed by Software Installer for 2000/XP, but it's no longer available.

ThinkPad A22m

PIII 900mhz
Chipset : 440BX

Main chipset drivers - laptop Intel 440 series:
http://downloadcenter.intel.com/Pro...

NOTE that
- some Intel 8xx chipsets have a listing in the downloads for the IAA - Intel Application Accelerator - that MUST be installed if it's listed in order for the chipset to operate in Windows at it's max speed - you install it after the main chipset drivers (INF Update Utility) have(has) been installed. If that's already been installed on your system, the Intel Application Accelerator is listed in the first Programs list you see in Windows 98, 98SE, ME, 2000 and XP. If it hasn't been installed, you WILL notice the difference if you install it.
- if the main chipset has video integrated into it (the mboard has onboard video) the newest available video drivers are also listed.

.....

Your laptop model does not have a USB 2.0 controller.
However, if you are using a PCMCIA USB 2.0 controller card, you MUST install drivers for it after Setup has finished if Windows was installed from a regular CD, and in that case the info about USB 2.0 controllers in the following applies to this laptop.
.......

If it worked in 2000 it should work in 2003.

Your USB connected external drive should be recognized fine if it is PRESENTLY being recognized properly by other computers, AND if you have it plugged into a USB port that should have no problem suppying 500ma, such as a port built into the laptop (it may NOT work correcly when NOT plugged into a port built into the laptop - see my info in previous posts).
External drives that have 2.5" hard drives (e.g. they're physically smaller and labelled "Mobile or "Portable" or similar) usually have no external power adapter included that you plug into the external case and the drive must get all of it's power from the USB port or ports on the computer. Some have a 1/8" jack on the external case for connecting an external power adapter to, but the adapter is usually not included with it. Some laptops can't actually supply the full standard max 500ma from any of it's built in USB ports. Some 2.5" external drives come with two cables or a Y cable so you can connect to two USB ports on the computer end if the drive won't work properly when connected to one.
However, if this same external drive worked fine previously plugged into only one USB port built into this computer, it should work fine when plugged into one port that can supply 500ma in any operating system that can natively recognize external drive enclosure's circuits as a mass storage device . If it worked in 2000 it should work in 2003.

If you do not have a PCMCIA (PC Card) USB 2.0 controller card, the external drive's hard drive cannot transfer data as fast as it can if it were connected to a USB 2.0 controller. I haven't heard of any external hard drive not working or not working properly when it was plugged into a USB 1.x USB port it could get the full 500ma from, but in theory that's possible - however if it was recognized fine previously connected to this same laptop, then that's not your problem.

If you DO have a USB 2.0 controller card, NOTE that I have seen specs that state at least some of them only support 500ma for ALL the ports in it, in total - in that case, an external drive should work if it is the ONLY thing plugged into the card, but it's likely it will NOT work properly when more than one thing is plugged into the card. Some such cards have a 1/8" jack you can connect an external power adapter to - usually 5v, at least 500ma, or more. If a card has that and a power adapter is plugged into it, an external drive plugged into it MIGHT work fine when there's more than one USB device plugged into the card.
............................................................

You are almost always short changing yourself if you haven't been installing main chipset drivers. It does no harm to load them, and in a lot of cases at least some things will not work properly until you DO load them.
Your system often performs better after you have loaded them - don't you want want it to perform as well as it can?
.....

When you have a brand name system that still has it's original brand name software installation on it, the main chipset drivers, and the drivers for everything else included with the original system, have already been installed.

However, if you load Windows from a regular Windows CD (or Linux from it's CD), the operating system can only be counted on to properly recognize everything about the main chipsets that were available when that version of Windows (or Linux) was first released, and even then there are exceptions.

The operating system will auto recognize things about the chipset that have been around a long time, or generically recognize features, so the operating system works when Setup has finished, but that doesn't necessily mean the operating system has all the proper info about the main chipset (for Windows, main chipset "drivers" are usually mostly or all *.inf files that inform the operating system how to properly support the main chipset).

I'm very familiar with MS and IBM Dos 6.2 and previous back to 3.2, Win 3.1, Win 98, 98SE, XP, and XP MCE 2005.
I've only fiddled some with 95 and 2000 on a few systems, with ME on two, and with Vista on one (dual booting with XP MCE 2005).

E.g.
- all versions of Win 98, 98SE, ME, 2000, and XP auto recognize USB 1.x (1.0 or 1.1) controllers. Only the later versions of Win 95 (OSR2 or later) can recognize them, but you have to manually enable that in the OS.
- all versions of XP auto recognize USB 1.x (1.0 or 1.1) controllers, or the USB 1.1 components of USB 2.0 controllers (all USB 2.0 controllers have that) , but they don't auto recognize USB 2.0 controllers (they didn't exist when XP was first released). XP SP1 and later updates added the support for recognizing USB 2.0 controllers, however, when using an XP CD with SP1 or later updates built in has finished Setup, or if SP1 or later updates not on the CD have been installed in Windows, the USB 2.0 controllers are STILL not recognized by the operating system until AFTER you have loaded the main chipset drivers.
You have to install specific or generic drivers in 98, 98SE, and ME in order for it to recognize USB 2.0 controllers (they didn't exist when the os was first released). In many cases you can't get specific Win 98 drivers or 98SE drivers, but generic 98 or 98SE drivers work for most USB 2.0 controllers and devices.
- all versions of XP DO NOT auto recognize all or nearly all SATA drive controllers (very few existed when XP was first released) , and therefore SATA drives, UNLESS the mboard bios has been set to run SATA conrollers in IDE compatibility mode or similar, then XP will auto recognize SATA drives.

Many mboard bioses for new and fairly recent desktop mboards that have SATA controllers built into the main chipset have the SATA controllers set to IDE compatible mode or simlar by default when you first get the mboard.
In that case, XP's Setup finds SATA drives fine, and you can load the drivers for the SATA controllers after Setup has finished (after you have loaded the maion chipset drivers), and then set theSATAcontrollers to SATA (a.k.a. AHCI) or RAID (a.k.a. SATA RAID or AHCI RAID) mode in the bios, then the SATA drive can achieve it's full burst datarate of 150 mb/sec (SATA) or 300 mb/sec (SATA II, if the drive AND the main chipset supports that).

XP first came out a long time ago (2002?), what it can recognize has not changed much since then, so it may not be able to recognize everything on a mboard newer than that with what's built into it properly.
The SP updates since then have added the auto recognition of only a few things - the vast majority of the "core" of XP is the same as it was originally .
The original XP version can't recognize hard drives larger than 128gb in Windows / 137gb manufactur's size, when you mboard bios already does, or USB 2.0 controllers.
SP1 updates added the support for recognizing those things, however, when using an XP CD with SP1 or later updates built in has finished Setup, the USB 2.0 controllers are STILL not recognized by the operating system until AFTER you have loaded the main chipset drivers.

Windows 2003 is a little newer than that, so it can recognize more things about more main chipsets properly.

Vista is much newer, so it can recognize things on newer mboards better with what's built into it.

However, it's always a good idea to load the main chipset drivers / *.inf files after Setup has finished to make sure the op system has all the proper drivers for and info about the main chipset, and mboard components.

I have noted that XP does not auto load some of the features of laptop main chipsets in particular, until AFTER the main chipset drivers have loaded - it's better at auto loading desktop main chipset features.

I have found that for XP, the ACPI features of a mboard - parts of it that everyones uses are how Shut Down and Re-Start are supported, parts of it are features some people use are supported - Standby and Hibernate - often don't work properly until AFTER you have installed the main chipset drivers.
.....................................................................................

Other drivers.

......

Installing Windows 2000 and its device drivers onto a blank hard disk drive - ThinkPad A22m
http://www-307.ibm.com/pc/support/s...

Similar applies for other operating systems.
........

www.lenovo.com > country (I'm assuming USA) > support - product number: 2628-RSU > Downloads and drivers

You must install this if you're using 2000 and the the UltraBay 2000 of ThinkPad Dock, other wise the drive will run slower than it should:

CMD Ultra DMA IDE driver for Windows 95/98/Me/NT/2000 - ThinkPad General
This package provides the CMD Ultra DMA IDE driver for Microsoft Windows 95 OSR2.1 or later, Microsoft Windows 98/ME/NT 4.0/2000 users.

The CMD Ultra DMA IDE driver enables or updates the IDE environment for the UltraBay 2000 of ThinkPad Dock....
...

You must install this if you using this adapter:

USB Serial/Parallel adapter driver for Windows 98, Me, 2000, XP - ThinkPad General

This file provides the driver for installing the USB Serial Parallel Adapter, part number 22P5298, as a serial port and parallel port in Microsoft Windows 98, Me, 2000, XP.
.....

You must install this in order for Windows to have the proper info about your laptop display:

Monitor File for Windows 98, Me, 2000, XP - ThinkPad General

......

You must install this in order for Hibernattion to work properly in
- DOS
- Microsoft Windows 95
- Microsoft Windows 98
- Microsoft Windows NT 4.0 with FAT file system
- OS/2 with FAT file system

Hibernation utility diskette II for standalone boot - ThinkPad General
.....

You should install at least this:

Thinkpad power management driver.....

TrackPoint driver for Windows XP, 2000 - ThinkPad

Configuration utility for Windows 95, 98, 98SE, Me, 2000, XP - ThinkPad


Battery MaxiMiser and Power Management features for Windows - ThinkPad General

Page 2 of downloads.

Power management driver special package for Windows 2000/XP - ThinkPad General

Video driver (ATI Mobility-M/M1) for Windows 2000 - ThinkPad A20m, A21e, A21m, A22e, A22m, X20, X21, TransNote

This if it applies:

Ethernet driver for 3Com 10/100 Mini PCI combo card for DOS/Windows 95/98/Me/NT4.0/2000/XP - ThinkPad A2*, A30, T2*, X2*, TransNote


Modem driver (several)

Ethernet driver for 3Com 10/100 Mini PCI combo card for DOS/Windows 95/98/Me/NT4.0/2000/XP - ThinkPad A2*, A30, T2*, X2*, TransNote

Windows installation supplement files for Windows 2000 - ThinkPad A20m, A20p, A21e, A21m, A21p, A22e, A22m, A22p, A30, A30p, A31, A31p, T20, T21, T22, T23, T30, X20, X21, X22, X23, X24, TransNote

page 3 of downloads


Audio driver for Windows 2000 - ThinkPad A2*, T2*

More modem drivers - may be older versions of the same

etc., etc.
........


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